Calabrio

APRIL 11, 2025

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Recent estimates suggest that a staggering $3.8

Contact Center 52

Contact Center 2025 Call Center Average Handle Time 52

Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. Table of Contents What is the Voice of the Customer (VoC)?

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

eglobalis

JULY 2, 2024

”—offers a narrow and momentary transactional perspective on customer sentiment. Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner.

NPS 461

NPS Feedback Net Promoter Score B2C 461

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? On its face, Voice of the Customer (VoC) refers to just what it sounds like: what your customers have to say.

2025 40

2025 Contact Center Omnichannel Net Promoter Score 40

eglobalis

MARCH 30, 2025

In sum, while surveys like NPS are easy to administer and benchmark, they often fail to capture the depth, immediacy, and drivers of customer sentiment. This recognition has grown over the 2010s, to the point that Gartner predicted over 75% of organizations would abandon NPS as a sole success metric by 2025, but this did not happen yet.

Banking 326

Banking NPS B2B Social Media 326

SurveySensum

DECEMBER 2, 2024

Best Features: Analyze and predict churn rates to improve retention strategies Sentiment analysis for informed decision-making Centralized dashboard for comprehensive customer profiles and engagement metrics Seamlessly connect with platforms like Salesforce, HubSpot, and Zendesk Pros: Tailored for B2B businesses, managing customer experience effectively (..)

Feedback 52

Feedback 2025 2024 Multi-Channel 52

Gainsight

MARCH 19, 2025

Chief Revenue Officers (CROs) who fail to leverage Customer Success (CS) as a revenue engine are potentially leaving millions on the table. In 2025 (and beyond), growth will come from existing customersnot endless new acquisitions. Learn More Ready to leverage the power of Customer Sucess to grow your revenue?

2025 52

2025 Roadmap Sales Customer Success 52

Gainsight

JANUARY 21, 2025

We surveyed companies across industries for the CS Index 2024 , and we noticed a few trends for EMEA that we think will dictate strategies in 2025 in the region. So, its exciting to see CS is earning more trust than ever, with over half of survey respondents (52%) saying they plan to invest even more budget into their CS function in 2025.

2024 52

2024 2025 Customer Retention Download 52

Daniel Group

NOVEMBER 9, 2024

2025 Are you looking to boost referrals and maximize your marketing ROI? Increase Customer Referrals , dives into the powerful impact of focusing on customer retention. Join Us at the CX Conference 2025! Registration is open for our Customer Experience Conference in 2025!

Customer Retention 52

Customer Retention 2025 Marketing Loyalty 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. By staying ahead of these trends, businesses can enhance customer engagement and maximize the effectiveness of their omnichannel marketing strategies in 2025.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. By staying ahead of these trends, businesses can enhance customer engagement and maximize the effectiveness of their omnichannel marketing strategies in 2025.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Now which NPS tools integrate best with HubSpot?

NPS 52

NPS 2024 2025 Demo 52

CSM Magazine

MARCH 10, 2025

“We are incredibly proud to be recognized with two prestigious Stevie Awards,” said David Phillips , SVP, Customer Retention and Sales Engineering at SmartBear. The team has also enhanced response times and accuracy through the thoughtful implementation of AI-driven efficiencies.

Sales 52

Sales Customer Service 2025 Customer Care 52

Alida

JUNE 30, 2017

Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. Among them, defining who owns the customer relationship, and maintaining it against tech brands that are encroaching by taking over the customer interface in connected cars. Don’t forget the post-sale relationship.

Automotive 138

Automotive 2025 Customer Relationships 2017 138

Comm100

DECEMBER 16, 2024

By integrating AI-driven solutions into service workflows, businesses can streamline processes, optimize resource allocation, and deliver consistent, data-backed experiences that impact both customer retention and the bottom line. They want to provide omnichannel support to their customers without sacrificing on service quality.

Customer Service 52

Customer Service 2025 Demo Social Media 52

Gainsight

NOVEMBER 18, 2024

Created to offer benchmarks for companies across industries, the guide also provides tactical advice for reaching new goals in 2025 and beyond. Takeaway 3: Customer Retention Is Heavily Impacted by Community Customer retention is one of the biggest drivers of any company’s bottom line.

2024 40

2024 Customer Retention 2025 B2B 40

BirdEye

MARCH 6, 2025

From cutting costs to streamlining operations and improving customer retention , there are multiple reasons why they matter to businesses of all sizes. Heres how they can help: Reducing costs while boosting efficiency AI chatbots can cut customer service costs by up to 30%.

Customer Engagement 52

Customer Engagement Engagement Marketing Banking 52

Totango

FEBRUARY 11, 2022

Today’s B2B customer researches, purchases and engages with products online. Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital. Why Take B2B Customer Experience Seriously? Deliver Satisfying B2B Customer Experience to Increase Customer Retention.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Beyond Philosophy

OCTOBER 9, 2015

Frost and Sullivan, the growth consulting firm, predicted that by the year 2025, global traffic would be measured in 100 Zettabytes. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data.

2025 164

2025 Consulting Customer Relationships Insights 164

SurveySensum

DECEMBER 27, 2024

Acquiring new customers is essential for growth, but retaining your existing ones is not only more cost-effective – its a proven way to boost profits. In fact, by increasing the customer retention rate by 5% , businesses find that they can grow their profits anywhere between 25-95%.

Technology 52

Technology Call Center Customer Satisfaction 2025 52

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! Whether exploring Positionless Marketing, AI-driven personalization, or next-gen CRM strategies, attendees left armed with actionable insights to drive growth.

Connections 52

Connections Marketing 2025 Banking 52

TechSee

MARCH 7, 2022

Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service? By 2025, 50.7% of companies are expected to incorporate customer self service technology.

2025 109

2025 Customer Service Representative Virtual Agent Customer Service Strategies 109

SurveySensum

FEBRUARY 17, 2025

5 Top 5 Text Analytics Tools In 2025 Heres a detailed comparison of the best 5 text analysis tools of the 2025 market to help you choose the perfect one for extracting actionable customer insights. ROI Potential : Can the tool help reduce churn, improve customer retention, and increase revenue?

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Gainsight

MARCH 31, 2025

Our team will walk you through all thats possible and help you reach your goals for 2025 and beyond. The post Finding More Revenue: Proven Strategies for Getting More From Your Customers appeared first on Gainsight Software.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey 2025 52

Thematic

FEBRUARY 24, 2025

AI-driven predictive maintenance has reduced downtime by up to 40% in manufacturing—a concept that applies to customer experience as well (AI-Driven Data Analytics, 2025). In fact, customer-obsessed organizations report 51% better customer retention than those that are not.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Kayako

APRIL 1, 2022

in 2025 at $1.65 The border between online and brick-and-mortar is merging, as click-and-collect purchases (where customers purchase online and pick up the item in person) will reach $140.96 Companies can increase eCommerce customer satisfaction by looking at various sources, including past interactions, data, and customer profiles.

Customer Satisfaction 112

Customer Satisfaction 2022 Omnichannel 2027 112

Calabrio

MARCH 22, 2025

Why Its So Critical to Get Contact Center Management Right in 2025 In 2025, the contact center is no longer just a cost center; it’s an essential strategic asset in the pursuit of better customer experiences. Effective management is crucial for transforming it into a hub of customer intelligence and value creation.

Contact Center 52

Contact Center Management Call Center Measurement 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

TechSee

JUNE 25, 2019

billion worldwide by 2025, with a CAGR of 22.9 Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1

Technology 122

Technology Customer Service Contact Center Call Center 122

Kustomer

SEPTEMBER 1, 2022

Consumer relations are an important area in which businesses can gain a competitive advantage, improve employee and customer engagement, and, perhaps most importantly, retain loyal customers. HubSpot recently found that only a 5% increase in customer retention has the potential to increase revenue by 25-95%.

Customer Service Strategies 85

Customer Service Strategies Customer Service Consumers 2025 85

NICE inContact

MARCH 11, 2019

Will “The Robots” take over completely by 2021, 2025, 2050? Let’s set realistic expectations within our businesses and seek to harness AI to enhance the “human” element of the customer experience! Businesses want to drive efficiency, lower cost, and increase customer retention and satisfaction.

2025 64

2025 Healthcare 2021 Customer Retention 64

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Develop active customer retention strategies You will likely retain more customers with a solid and lasting customer relationship. Monitor churn closely Churn refers to customers canceling their subscriptions.

Customer Retention 98

Customer Retention Consumers Sales Reference 98

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Optimove

MARCH 26, 2024

Jam Packed Houses Roundtable Discussions – Six roundtable engaging discussions focused on the future of customer retention marketing, what’s now, and what’s next. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025. Just one of several sessions on maximizing Optimove.

2024 64

2024 Connections Download 2025 64

Lumoa

NOVEMBER 17, 2022

trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Customer service training for employees. Creating a bond with your customers by providing a professional online experience will increase sales and improve customer retention.

E Commerce 78

E Commerce 2023 E-support Customer Experience 78

SurveySensum

APRIL 15, 2025

Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance. These tools will help you understand your customers better and improve your customer retention with VOC.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Voice of Customer 52

Think Customers

JULY 29, 2022

Businesses are eager to unlock insights that can help them adapt to change and reengage customers. By 2025, smart workflows and seamless interactions among humans and machines will be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work, predicts McKinsey & Company.

Apparel 59

Apparel Automotive Tourism Fashion 59