2025 Customer Retention Loyalty Programs 
InMoment XI
NOVEMBER 21, 2024
As a result, you can increase your market share with this customer-centric approach. Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Voice of the Customer Analysis Methods Define your VoC Goals. Collect Customer Data. Take Action.
Optimove
JANUARY 2, 2025
Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 2 appeared first on Optimove. How can you ensure your brand stands out in this competitive landscape?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
DECEMBER 10, 2024
Invest in Customer Loyalty Strong customer loyalty is key to reducing churn. 64% of loyal customers are more likely to purchase frequently. Besides improving customer experiences, you can encourage loyalty with rewards and incentives. NPS surveys help collect feedback from both types of customers.
Currency Alliance
FEBRUARY 10, 2020
One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.
Gainsight
MARCH 31, 2025
Educational Webinars or Tutorials: Host webinars or create tutorials showcasing advanced features that customers might be interested in expanding into. Referral and Loyalty Programs: Create referral incentives or loyalty discounts to encourage customers to expand their use of your services.
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.
SurveySensum
JULY 13, 2023
Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.
Expert insights. Personalized for you.
195 
Let's personalize your content