ShepHyken

DECEMBER 29, 2024

My Comment: If the word in 2020 (the year of the pandemic) was empathy, then the year of 2025 is personalization and integrity. For the past few years, our CX research (sponsored by RingCentral ) has seen personalization as a top experience customers desire. Okay, thats two words. Connect with Shep on LinkedIn.

Article 74

Article 2025 Customer Service 2024 74

ShepHyken

DECEMBER 22, 2024

5 Questions Every Business Owner MUST Answer Before 2025 by Brittany Hodak (Brittany Hodak) The New Year is always the best time to work on your business, instead of in your business. Set yourself up for a successful 2025 by answering these questions. Cheers to an incredible year ahead! Connect with Shep on LinkedIn.

Article 77

Article 2024 2025 Customer Service 77

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.

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2024 Article 2025 Customer Service 74

ShepHyken

MARCH 10, 2025

Businesses want their customers to return and refer friends and family, so why not a college or university? By the way, the concept of The Customer Is Always Right does not apply to students who get the wrong answer on a test. Connect with Shep on LinkedIn.

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2025 Article Loyalty Programs Customer Service 70

ShepHyken

OCTOBER 13, 2024

It’s a “structured initiative designed to enhance the interactions a customer has with a brand.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Here’s the first list of CX trends I’ve seen. CX Network gathered some insights from some well-known CX experts.

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Article 2025 Customer Service 2024 70

ShepHyken

DECEMBER 24, 2024

EVERY interaction your customers experience. What is your CX prediction in 2025? Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. So, lets get right into it: In five words or less, what does CX mean to you? So be ready.

Customer Experience 91

Customer Experience 2025 Sports Workshop 91

ShepHyken

MARCH 24, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 74

Article 2025 Customer Service Healthcare 74

Calabrio

APRIL 11, 2025

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Recent estimates suggest that a staggering $3.8

Contact Center 52

Contact Center 2025 Call Center Average Handle Time 52

ShepHyken

APRIL 13, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 66

Article 2025 Customer Service Hospitality 66

ShepHyken

NOVEMBER 18, 2024

In the last paragraph, the author states, “Ultimately, a successful business strategy isn’t only focused on winning every customer, but rather the right customers.” 2025 Looks Like Another ‘Meh’ Year for CX by John P. My Comment: I hate reading an article that claims customer service/CX is declining.

Article 74

Article Customer Service 2024 2025 74

ShepHyken

NOVEMBER 25, 2024

10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX. You’ll have to share your information (name, email, etc.) to get the report.

Article 70

Article Customer Service 2025 2024 70

ShepHyken

APRIL 21, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 62

Article 2025 Customer Service Hospitality 62

ShepHyken

OCTOBER 20, 2024

My Comment: We wrap up this week’s roundup with an excellent article about some important trends in the customer service and CX world. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Article 77

Article 2024 Customer Service 2025 77

ShepHyken

JANUARY 26, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 66

Article 2025 Customer Service Loyalty Programs 66

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.

2024 77

2024 Article Customer Service 2025 77

ShepHyken

JANUARY 14, 2025

May 2025 be your best year ever, with even better years to follow! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 70

Customer Service 2025 Workshop Reference 70

ShepHyken

JANUARY 7, 2025

May 2025 be your best year yet, with even better years to follow! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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2024 Article 2025 Workshop 80

ShepHyken

DECEMBER 31, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 93

Customer Experience Workshop Metrics Customer Service Training 93

ShepHyken

DECEMBER 16, 2024

My Comment: Lets kick off this week with a powerful statement: In 2025, delivering exceptional customer experiences (CX) is the difference between growth and decline. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Article 62

Article Customer Service Loyalty Programs 2024 62

ShepHyken

APRIL 5, 2021

Here are the trends we need to know and understand, especially if you plan to implement self-service solutions for your customers to use. Customer experience in 2025: here’s where we’re heading by Chris McGugan. Oracle Service’s SVP and GM, Chris McGugan predicts customer experience for the years to come.

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2021 Article Customer Service 2025 128

Bill Quiseng

APRIL 18, 2021

When I say social media is bad for customer service, it is because, for retail, hospitality, healthcare, and other bricks-and-mortar customer service positions, it has created a pool of candidates who are lacking in the social skills to connect with and please customers.

Social Media 167

Social Media Customer Service 2025 Customers 167

Lumoa

NOVEMBER 17, 2022

trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Offering an outstanding customer experience shows customers why they should keep returning for more. . CX trends to implement in 2023: Additional online customer support.

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E Commerce 2023 E-support Customer Experience 78

ShepHyken

FEBRUARY 23, 2025

Responsive Customer Service Is Brands Secret to Success by LBB Editorial (LBBonline – Little Black Book) Layla Revis, Sprout Social’s vice president of social, content and brand marketing, tells LBB why brands need customer service presence on social media to stay competitive in 2025 and the brands already succeeding in the space.

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2025 Article Customer Service Social Media 80

ShepHyken

MARCH 17, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 80

Article 2025 Customer Service Contact Center 80

ShepHyken

MARCH 3, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

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Article 2025 Customer Service Apparel 80

CSM Magazine

MARCH 7, 2025

Liveops, a leading provider of outsourced customer service solutions, has been awarded two Gold Stevie Awards in the 19th Annual Stevie Awards for Sales & Customer Service.

Sales 52

Sales Customer Service 2025 Customer Satisfaction 52

ShepHyken

NOVEMBER 21, 2022

In spite of trying to build market share and acquire customers, according to Gartner’s report, Customer Service Leaders in 2022 and Beyond , by 2025, 75% of companies will “break up” with poorly fit customers. Companies are determining if certain customers are worth doing business with.

2022 14

2022 Article Customer Service Net Promoter Score 14

ShepHyken

JANUARY 19, 2025

Customer Experience Predictions for 2025: Insights from the Field by Joseph Michelli (CustomerThink) As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagement. Then who would we pick on?)

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2025 Article Customer Service Government 70