2025 Customer Service Training Loyalty Programs 
ShepHyken
FEBRUARY 16, 2025
What Customers Really Want From a Loyalty Program by Eileen Stephens (CMSWire) Customer loyalty programs have become a multi-million-dollar industry and a critical driver of revenue for brands. Forecasts point to significant growth in spend expected through loyalty programs in 2025.
ShepHyken
JANUARY 5, 2025
My Comment: This is an excellent article on customer loyalty programs. It includes compelling reasons to have a program, the benefits of creating one, and findings from research that show what works and what doesnt when it comes to a good loyalty program. It gets customers to come back again and again.
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ShepHyken
FEBRUARY 3, 2025
How can you expect employees to be excited and fulfilled about working and engaging properly with customers if they are detached, which is how this problem is described? But AI has turned customer service upside down, forcing every team to rethink how they operate, scale, and deliver. Regular reviews and updates are essential.
ShepHyken
MARCH 10, 2025
Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are. Connect with Shep on LinkedIn.
ShepHyken
JANUARY 26, 2025
Consumers Crave More Than Discounts From Loyalty Programs by John Pedini (Forrester) Most global consumers belong to at least one loyalty program, including 90% of online adults in the US, in Europe-5 (88%), and in Australia (93%). Most agree that loyalty programs make them feel more connected to the brand.
ShepHyken
MARCH 24, 2025
Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. My Comment: Lets take another lesson from Starbucks.
ShepHyken
OCTOBER 20, 2024
In a competitive marketplace, this hyper-tailored approach to marketing is the key to creating and keeping customers who love your brand. Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Let’s learn from some of the best.
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