Optimove

JANUARY 2, 2025

Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 2 appeared first on Optimove. How can you ensure your brand stands out in this competitive landscape?

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2025 Consumers Insights Marketing 76

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 3 appeared first on Optimove.

2025 76

2025 Consumers Insights Marketing 76

Experience Investigators by 360Connext

MARCH 11, 2025

Connect with Brian on LinkedIn to follow his insights, and explore our resources at experienceinvestigators.com to support your experience journey. The evolution of patient experience isn’t about criticizing what’s wrong but enhancing the incredible care already happening.

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2025 Healthcare 2007 Social Media 143

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. For more insights on customer engagement, contact us to request a demo.

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2025 Customer Engagement Engagement E Commerce 69

Optimove

JANUARY 2, 2025

In 2025, success lies in standing out with a smarter strategy. Part 1 of the 2025 Optimove Consumer Marketing Fatigue Report shows you how to evolve your email campaigns to break through the noise and boost engagement. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 1 appeared first on Optimove.

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2025 Consumers Insights Marketing 76

C3Centricity

DECEMBER 10, 2024

If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1. Spotify Insights ) The takeaway for CPG brands is clear: leverage consumer data to create memorable, shareable moments that resonate on a personal level. The result?

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2025 Consumers Competitive Advantage 2024 108

eglobalis

OCTOBER 14, 2024

However, while these case studies can provide useful insights, they are often too narrow in focus. Her work is filled with practical insights and well-reasoned solutions to CX challenges. They highlight what worked for one company at one time, but they do not offer much guidance on how to approach different problems in new contexts.

Customer Experience 444

Customer Experience Customer Journey Mapping Innovation Net Promoter Score 444

ShepHyken

JANUARY 5, 2025

As we look ahead to Season 2, Shep and I are excited to bring you even more actionable insights to help you create super amazing customer experiences. Top 5 CX Trends that Will Shape 2025: Study by ET Edge Insights (ET Edge Insights) SurveySensum, has announced its latest Top 5 CX Trends for 2025 report.

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2025 Article Customer Service Loyalty Programs 69

eglobalis

AUGUST 19, 2024

While NPS provides a quick snapshot of customer sentiment, it often oversimplifies complex customer relationships, leading to frustration among businesses seeking deeper insights. Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings.

NPS 434

NPS Net Promoter Score Metrics 2025 434

Calabrio

MARCH 10, 2025

Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contact centers potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. Top Providers: Talkdesk, Five9, Amazon Connect 2.

Call Center 52

Call Center 2025 Contact Center Virtual Agent 52

eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. By the time results are compiled, the insights are stale and any issues have festered.

Banking 312

Banking NPS B2B Social Media 312

Calabrio

FEBRUARY 24, 2025

Analytics Calabrio Featured in G2s Best Software of 2025 Awards for Top Customer Service Share We have some incredible news to share Calabrio has officially been named to G2s Best Customer Service Software Products of 2025!

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2025 Customer Service Contact Center Exceptional Customer Service 95

Gainsight

JANUARY 10, 2025

Gainsights latest report, The Customer Success Index (CS Index), conducted in partnership with Benchmarkit, reveals the trends reshaping CS in 2025. Lets examine the key trends that will define the future of CS in 2025. The trends outlined in the Customer Success Index offer a roadmap for CS professionals looking to thrive in 2025.

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2025 B2B 2024 Chief Customer Officer 52

eglobalis

JANUARY 28, 2025

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together. A perfectly tiered photo with Ray standing the highest.

Books 195

Books Customer Centricity Events 2019 195

customer sure

JANUARY 20, 2025

Now, AI is sufficiently mature to eliminate the burden, providing sentiment analysis, automated categorisation and evidence-based insights. CustomerSures platform has integrated AI features to streamline feedback management, helping CX teams uncover actionable insights effortlessly.

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2025 Net Promoter Score ROI Customer Centricity 62

ShepHyken

FEBRUARY 3, 2025

The 2025 Customer Service Transformation Report by Intercom (Intercom) For years, weve tracked gradual changes staffing struggles, rising customer expectations, the shift to digital-first. My Comment: I have the honor of working with Intercom, and they just released the 2025 Customer Transformation Report.

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2025 Article Customer Service Loyalty Programs 73

CSM Magazine

DECEMBER 3, 2024

If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. This is one of the most innovative Zendesk apps for 2025, bridging the gap between automation and human connection. Start exploring these customer support apps today, and make 2025 the year your Zendesk truly shines!

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2025 Customer Experience Exceptional Customer Service Omnichannel 52

Think Customers

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. Brands are equipped with incredibly powerful analytics and insights theyve never had before, which brings exciting opportunities to revolutionize how they think about and deliver CX on a much broader scale.

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2025 Contact Center Customer Experience Insights 52

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? For 2025, our experts expect to see customer teams owning more growth targets, demonstrating more impact, and adopting more sophisticated revenue workflows to drive growthultimately positioning themselves as a cornerstone of long-term growth. Its a bumpy road to the top.”

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2025 Customer Success Measurement Leadership 52

C3Centricity

FEBRUARY 8, 2025

Organisations are facing unprecedented challenges in remaining competitive and maintaining business success in 2025. The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. Does your Insight Development Process need an upgrade?

Innovation 62

Innovation Leadership Insights 2025 62

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. 32 Customer Loyalty Statistics Your Business Needs to Know in 2025 ( [link] ).

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4

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2025 Multi-Channel 2024 NPS 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

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2025 Marketing Download Loyalty Programs 52

BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? Table of contents What is hotel review management? Assign dedicated ownership 2.

Hotels 52

Hotels 2025 Books Management 52

Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. It provides explicit insights into customer opinions and experiences.

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

ShepHyken

MARCH 10, 2025

BONUS 2025 CX Senate: The Fate of Customer Experience by Metric Sherpa (Metric Sherpa) Draped in Roman togas but armed with modern insights, Shep Hyken, Juanita Coley, Justin Robbins, Mary Drumond, and Nate Brown gather in this epic, no-nonsense discussion on the future of customer experience.

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2025 Article Loyalty Programs Customer Service 69

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. Segmentation in 2025: Smarter, Faster, Always Evolving What leading marketers are doing now looks very different.

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2025 Download Fashion Definition 52

ShepHyken

FEBRUARY 9, 2025

And if you like this article, be sure to click on the links at the bottom of the article that include further insights into how sports teams and events around the world are meeting and exceeding their fans expectations. My Comment: We wrap up this week’s roundup with insights from Starbucks.

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2025 Article Customer Service Sports 73

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. However, its relevance diminishes with delayed insights. ”—offers a narrow and momentary transactional perspective on customer sentiment.

NPS 450

NPS Feedback Net Promoter Score B2C 450

Calabrio

MARCH 5, 2025

Analytics Customer Experience (CX) Analytics: A Complete Guide for 2025 Share Today, the experiences businesses offer their customers before, during, and after purchase are every bit as important as the products and services they sell. Dig into this guide on CX analytics and learn how you too can unearth game-changing CX insights.

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2025 Customer Experience Contact Center Net Promoter Score 52

BirdEye

MARCH 18, 2025

In 2025, Google Business Profile guidelines aren’t just best practicesthey are critical rules every business owner must follow to stay visible. This guide breaks down the latest 2025 rules so you can keep your Google Business Profile active, visible, and penalty-free. Customers searching can no longer find you.

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2025 2024 Document E Commerce 59

ShepHyken

DECEMBER 29, 2024

This excellent article/interview will give you even more insight into the importance and power of integrating the two. My Comment: If the word in 2020 (the year of the pandemic) was empathy, then the year of 2025 is personalization and integrity. For years, Ive said that CX is part of marketingand vice versa. Okay, thats two words.

Article 73

Article 2025 Customer Service 2024 73

BirdEye

MARCH 28, 2025

Why multi-location businesses must prioritize Google Maps SEO in 2025 In 2025, Google Maps is no longer just a navigation toolits a powerful engine for discovery, engagement, and trust-building. Monitor trends with AI : Use tools like Birdeye Insights AI to track sentiment by location and uncover patterns across your network.

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2025 Multi-Channel Social Media Demo 52

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. Want to dive deeper into the latest data, contact center trends, and insights into the future of the industry? How successful have these efforts been?

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Contact Center 2025 E-support Omnichannel 52

Experience Investigators by 360Connext

DECEMBER 17, 2024

Use the insights and questions shared as tools for both reflection and proactive action. Let’s prepare for an impactful 2025 by celebrating our successes and identifying areas for growth. Thank you for your dedication to your customers, and here’s to a joyous holiday season and a Happy New Year!

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Gainsight

DECEMBER 18, 2024

As we venture into the future of digital self-service support, lets explore five key trends to watch in 2025 that will define the customer experience landscape: 1. This approach not only enhances relationships but also leads to innovative solutions born from shared insights.

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2025 Customer Journey Loyalty Customer Satisfaction 52

Optimove

NOVEMBER 3, 2024

For the first time, the award ceremony will be held live at Optimove Connect 2025, our premier user conference, on March 19-20 in London. Submit your nominations for the 2025 Heptagon Awards now! If you haven’t already, register for Optimove Connect 2025 ! This year, two new award categories expand the chance to shine.

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2025 Download 2024 Touchpoint 52