Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty.

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2025 Marketing Download Loyalty Programs 52

ShepHyken

JANUARY 26, 2025

Verizon Customer Chief Talks Retail Customer Experience: It’s All About Personalization by Judy Mottl (Retail Customer Experience) Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizons CX strategy and what makes for a rewarding, compelling customer experience.

Article 66

Article 2025 Customer Service Loyalty Programs 66

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. My Comment: Lets take another lesson from Starbucks.

Article 74

Article 2025 Customer Service Healthcare 74

BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? Table of contents What is hotel review management? Assign dedicated ownership 2.

Hotels 52

Hotels 2025 Books Management 52

Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons. Regular Season: +100% in 2023-2024 compared to the baseline, surging to 260% in 2024-2025.

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Sports 2025 2024 Insights 52

ShepHyken

OCTOBER 20, 2024

Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. The fourth annual report draws on insights from nearly 24,000 consumers in 23 countries around the world. My Comment: Let’s learn from some recognizable brands about how their relationship marketing.

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Article 2024 Customer Service 2025 77

ShepHyken

DECEMBER 16, 2024

Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. of midmarket consumer products businesses, according to new research from SAP Insights.

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Article Customer Service Loyalty Programs 2024 62

Optimove

MARCH 3, 2025

Player retention requires a strategic balance of personalized experiences, data-driven insights, and ongoing tailored interactions. This post outlines 11 effective player retention strategies specifically designed for iGaming operators to implement in 2025.

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2025 Loyalty Download Innovation 52

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Winning loyalty programs in 2025.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. To get insight from your customers, make sure that they feel part of a mutually beneficial relationship.

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2017 Customer Experience Hotels 2025 172

IntouchInsight

APRIL 5, 2025

The conversation started with a familiar challenge: CSAT scores were showing some unexpected variance across regions, and new signups for the loyalty program weren't growing at the pace they had expected. Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion.

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2025 Insights Loyalty Programs Customer Experience 62

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. This underscores the need for sportsbooks to optimize their engagement and loyalty programs. Download the report.

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2025 2024 2023 Download 59

Think Customers

JANUARY 17, 2025

With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. Instead, conversations focused on how brands are using AI and putting its insights to work. In 2025, 37% of U.S.

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Retail Social Media 2028 2025 52

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

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Loyalty Programs Loyalty Hotels Travel 52

delighted

OCTOBER 3, 2024

These insights allow companies to pinpoint what’s working (and what’s not) in that journey, take action to remove any friction, and ensure a smooth, holistic experience for their customers. trillion by 2025. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

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Retail 2024 Social Media 2028 93

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

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Loyalty 2020 Loyalty Programs Travel 64

Currency Alliance

JANUARY 18, 2021

How much must they know by 2025 to not become a commodity? It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality.

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Hospitality Loyalty Hotels Loyalty Programs 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Natalie Petouhof

SEPTEMBER 16, 2015

trillion per year by 2025. Or, a national retailer holding a holiday sale can set rules based on loyalty program status, inventory or sales performance, triggering retail beacons to send discount offers to in-store shoppers in real-time. It’s time technology delivered on the promise of yesterday year and that time is now.

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Events 2025 2015 Loyalty Programs 49

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Such brands also re-build their loyalty programs to become close-knit communities where members can gain access to real perks while feeling part of the family.”. For all the insightful feedback that you receive, review it.

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Customer Experience Social Media Multi-Channel Call Center 59

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Incorporate insights into customers’ decision-making process. Touchpoints Post-purchase services, customer support, loyalty programs. Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Incorporate insights into customers’ decision-making process. Touchpoints Post-purchase services, customer support, loyalty programs. Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty 2025 Loyalty Programs Omnichannel 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

SurveySensum

DECEMBER 14, 2023

tends to limit your analysis to only loyalty and doesn’t provide detailed insights into specific areas that need improvement to enhance customer satisfaction. This is because NPS focuses on measuring overall customer satisfaction and loyalty. This is why it fails to reveal the specific factors contributing to customer sentiment.

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NPS Customer Experience Metrics Customer Satisfaction 52

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. Below are our top 11 predictions for where the marketing landscape is headed in 2025.

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2025 Technology Marketing Omnichannel 108

Thematic

MARCH 12, 2025

Well, the good news is, you don’t need psychic powers—just customer insights and analytics. We’ll tell you how successful businesses use customer insights to grow; you can use their process as a template to grow your own! " and give instant, data-backed insights with real customer quotes.

Customer Insights 62

Customer Insights Insights E Commerce Loyalty Programs 62

Retently

NOVEMBER 27, 2024

Whether you’re just starting out or looking to level up, these insights will give you the tools to succeed in a fast-paced industry. Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. Let’s dive in!

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Sales Social Media Multi-Channel Loyalty 148

BirdEye

MARCH 25, 2025

However, in 2025, NPS will be more than a metric. Loyalty lens Think NPS is just a basic scorecard? In 2025, its your reliable predictor of business success if used correctly. In 2025, its your reliable predictor of business success if used correctly. Not anymore. Table of contents What is Net Promoter Score?

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Net Promoter Score NPS 2025 Metrics 52

Forrester's Customer Insights

NOVEMBER 18, 2024

In 2025, we expect consumer usage of loyalty programs to grow amid declines in overall brand loyalty. Though loyalty programs offer the rewards that price-conscious consumers crave, companies struggle to inspire emotional loyalty across various tactics aimed at improving retention.

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Loyalty 2025 Loyalty Programs Marketing 26