CSM Magazine

DECEMBER 3, 2024

Whether you’re managing tickets, tracking metrics, or offering omnichannel support, these Zendesk apps are game-changers. If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. With this app, you can monitor productivity and allocate resources more effectively.

2025 52

2025 Customer Experience Exceptional Customer Service Omnichannel 52

Think Customers

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. Brands are equipped with incredibly powerful analytics and insights theyve never had before, which brings exciting opportunities to revolutionize how they think about and deliver CX on a much broader scale.

2025 52

2025 Contact Center Customer Experience Insights 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

2025 52

2025 Marketing Download Loyalty Programs 52

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. Channel preferences are evolving – omnichannel is key Customers arent only seeking fast experiences. How successful have these efforts been?

Contact Center 52

Contact Center 2025 E-support Omnichannel 52

Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. It provides explicit insights into customer opinions and experiences.

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4

2025 52

2025 Multi-Channel 2024 NPS 52

Calabrio

APRIL 11, 2025

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Recent estimates suggest that a staggering $3.8 Ask: What are customers saying?

Contact Center 52

Contact Center 2025 Call Center Average Handle Time 52

CSM Magazine

MARCH 28, 2025

To save you time, weve compiled a list of the 25 best customer service software tools you should consider in 2025 , broken down into free and paid options that cater to specific needs. Offer advanced reporting and analytics for insight into your service teams performance. Now, let’s get to the list.

2025 52

2025 Customer Service Omnichannel Multi-Channel 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Let’s go!

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? To drive long-term customer success in your business, follow these 9 VoC best practices in 2025: 1.

2025 40

2025 Contact Center Omnichannel Net Promoter Score 40

Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons. Regular Season: +100% in 2023-2024 compared to the baseline, surging to 260% in 2024-2025.

Sports 52

Sports 2025 2024 Insights 52

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Why is call quality monitoring so important in the contact center?

2025 52

2025 Contact Center Call Center Average Handle Time 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

2025 52

2025 NPS Multi-Channel Feedback 52

Optimove

JANUARY 1, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This blog highlights how embracing AI while maintaining human strategy, judgment, and creativity will be key to staying ahead in 2025. Now, 2025 will be the year humans wrest control of GenAI to ensure it is properly used to deliver real-time, precision marketing messages.

2025 52

2025 Marketing Omnichannel Touchpoint 52

CSM Magazine

OCTOBER 21, 2024

According to a report by Gartner, AI is expected to handle up to 70% of customer interactions by 2025, and call centres in the Philippines are leading this shift toward automation. Data-driven insights are another key innovation in customer experience.

Innovation 52

Innovation Customer Experience Omnichannel Social Media 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

2025 52

2025 Multi-Channel NPS Feedback 52

Calabrio

MARCH 31, 2025

Calabrios State of the Contact Center 2025 report found, 98% of contact center leaders say theyre already using AI in some capacity. In the process, the contact center AI market is expected to nearly triple in size between 2025 and 2030 as organizations expand investments, tools and capabilities multiply, and new challenges come and go.

Contact Center 52

Contact Center Customer Service Virtual Agent 2025 52

Peter Lavers

NOVEMBER 16, 2017

Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”). Which brings us to what marketers are now talking about – the omnichannel customer experience.

Multi-Channel 73

Multi-Channel Omnichannel Customer Centricity 2025 73

SurveySensum

DECEMBER 30, 2024

While it shines in NPS insights, CustomerGauge falls short in a few key areas. ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Collect customer data and analyze it to gain insight into customer behavior. More Businesses Will Switch to an Omnichannel Approach. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns.

2021 124

2021 Customer Experience E-support Omnichannel 124

Calabrio

MARCH 11, 2025

To meet expectations and really drive customer experience excellence at scale in 2025, contact centers need a clear-cut strategy to enhance their quality assurance processes. Uncover actionable insights: AI illuminates trends and patterns in customer interactions, enabling data-driven decisions for process optimization and agent training.

Contact Center 52

Contact Center Call Center Customer Satisfaction Metrics 52

Calabrio

MARCH 22, 2025

In the process, contact center management is evolving to be a keyor perhaps the keysite for obtaining customer feedback, uncovering insights, and delivering experiences that fuel improved customer loyalty, better strategic decision-making, and support sustainable business growth.

Contact Center 52

Contact Center Management Call Center Measurement 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Comm100

DECEMBER 16, 2024

They want to provide omnichannel support to their customers without sacrificing on service quality. These insights enable faster resolutions while ensuring agents have the context they need to provide high-quality service. Heres our full guide on how you can take your customer service automation strategy to the next level in 2025: 1.

Customer Service 52

Customer Service 2025 Demo Social Media 52

SurveySensum

FEBRUARY 17, 2025

This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments. Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Ensure no valuable customer insights are lost due to language barriers.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Comm100

NOVEMBER 23, 2022

Personalized support through omnichannel expands. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected.

2023 98

2023 Customer Service Omnichannel 2025 98

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. according to the study. All-around AI.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Think Customers

JANUARY 17, 2025

With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. Instead, conversations focused on how brands are using AI and putting its insights to work. In 2025, 37% of U.S.

Retail 52

Retail Social Media 2028 2025 52

delighted

OCTOBER 3, 2024

These insights allow companies to pinpoint what’s working (and what’s not) in that journey, take action to remove any friction, and ensure a smooth, holistic experience for their customers. trillion by 2025. Is omnichannel still an ecommerce trend? Omnichannel retail is here to stay, now a vital part of every retail strategy.

Retail 93

Retail 2024 Social Media 2028 93

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

2025 52

2025 E Commerce E-support 2023 52

Kayako

APRIL 1, 2022

in 2025 at $1.65 In 2020, the number of companies investing in the omnichannel experience jumped from 20% to more than 80%. But an omnichannel experience requires interactions with less friction. EMarketer projections include double-digit eCommerce sales growth in the US, from 11% of total retail sales in 2019 to 23.6%

Customer Satisfaction 90

Customer Satisfaction 2022 Omnichannel 2027 90

Forrester's Customer Insights

JANUARY 14, 2025

Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

Banking 26

Banking 2025 Technology Customer Insights 26

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

2025 52

2025 Multi-Channel NPS Feedback 52

Kustomer

DECEMBER 26, 2019

Collecting great insights from customers is the leading contact center objective that companies want to achieve by 2025. Almost half (47%) of organizations have data scattered across various systems, showcasing the importance of a unified data environment to gather meaningful and actionable insights.

Contact Center 52

Contact Center 2025 Omnichannel Download 52

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Collect customer data and analyze it to gain insight into customer behavior. More Businesses Will Switch to an Omnichannel Approach. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns.

2021 52

2021 Customer Experience E-support Omnichannel 52

Kustomer

JANUARY 7, 2022

trillion by 2025. Also, this kind of geographical data can provide valuable insights as to stock availability in a given region which is especially key as supply chain and shipping delays remain ongoing obstacles to surmount. The Swiss financial company UBS anticipates subscription businesses will grow to be worth $1.5

Customer Service 79

Customer Service E Commerce E-support Automotive 79

Fox Metrics

MARCH 1, 2021

Functionalities Of CDP Data Collection Data Matching Segmentation/Activation Multiple Insights CDP – How Does It Work? CDP captures different types of data from omnichannel sources. Multiple Insights. Customer Data Platform would try to help business professionals and startups gain as much insight into customer behavior.

Social Media 59

Social Media Advertising Customers 2025 59