CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty 2025 Loyalty Programs Omnichannel 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

2025 52

2025 Marketing Download Loyalty Programs 52

ShepHyken

JANUARY 26, 2025

Consumers Crave More Than Discounts From Loyalty Programs by John Pedini (Forrester) Most global consumers belong to at least one loyalty program, including 90% of online adults in the US, in Europe-5 (88%), and in Australia (93%). Most agree that loyalty programs make them feel more connected to the brand.

Article 66

Article 2025 Customer Service Loyalty Programs 66

BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? Table of contents What is hotel review management? Assign dedicated ownership 2.

Hotels 52

Hotels 2025 Books Management 52

InMoment XI

DECEMBER 10, 2024

Invest in Customer Loyalty Strong customer loyalty is key to reducing churn. Besides improving customer experiences, you can encourage loyalty with rewards and incentives. A good loyalty program goes a long way toward strengthening relationships and increasing customer lifetime value. Freshworks.

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2024 ROI Net Promoter Score Multi-Channel 195

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. My Comment: Lets take another lesson from Starbucks.

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Article 2025 Customer Service Healthcare 73

ShepHyken

DECEMBER 16, 2024

Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. Not doing so is a risk to the long-term survival of your company!

Article 62

Article Customer Service Loyalty Programs 2024 62

ShepHyken

OCTOBER 20, 2024

Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. In a competitive marketplace, this hyper-tailored approach to marketing is the key to creating and keeping customers who love your brand. Let’s learn from some of the best.

Article 76

Article 2024 Customer Service 2025 76

Optimove

MARCH 3, 2025

This post outlines 11 effective player retention strategies specifically designed for iGaming operators to implement in 2025. Loyalty and VIP Programs That Reward Consistency Loyalty cards and VIP programs are excellent ways to keep players coming back.

2025 52

2025 Loyalty Download Innovation 52

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Winning loyalty programs in 2025.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Optimove

MARCH 13, 2025

Using 2022-2023 as the baseline (100%), the data highlights a steady upward trajectory, with bettor participation doubling in 2023-2024 and continuing to climb in 2024-2025. Regular Season: +100% in 2023-2024 compared to the baseline, surging to 260% in 2024-2025.

Sports 52

Sports 2025 2024 Insights 52

CSM Magazine

MARCH 28, 2025

Customer Experience Platform Integration: The Other Side Of The Blockchain Unlike trading floors, Q1 2025 is predicted by OKX to show positive performance in Solana, which as a result reflects the increasing investor confidence. This ecosystem encourages the creation of new customer service technologies.

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Customer Service E Commerce 2025 2024 52

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. This underscores the need for sportsbooks to optimize their engagement and loyalty programs. Download the report.

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2025 2024 2023 Download 59

Alida

JULY 17, 2017

Loyalty programs, for example, are a great way to ensure a constant flow of insight from your customers. Silicon Valley keynoter, Connie Dieken, brought up the example of Marriott Hotels, who bought Starwood Hotels specifically because of the loyalty of their customers. . Brittany Wong (@brittanywong) July 13, 2017.

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2017 Customer Experience Hotels 2025 172

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Gainsight

MARCH 31, 2025

Referral and Loyalty Programs: Create referral incentives or loyalty discounts to encourage customers to expand their use of your services. Our team will walk you through all thats possible and help you reach your goals for 2025 and beyond.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey 2025 52

Think Customers

JANUARY 17, 2025

Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. In 2025, 37% of U.S. Adobe works with retailers, including Ulta Beauty, to use data-driven insights to guide decision making.

Retail 52

Retail Social Media 2028 2025 52

delighted

OCTOBER 3, 2024

trillion by 2025. 75% of households are expected to own smart speaker devices by 2025, while 43% of voice-enabled device owners use their device to shop. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

Retail 93

Retail 2024 Social Media 2028 93

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Currency Alliance

JANUARY 18, 2021

How much must they know by 2025 to not become a commodity? It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality.

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

Natalie Petouhof

SEPTEMBER 16, 2015

trillion per year by 2025. Or, a national retailer holding a holiday sale can set rules based on loyalty program status, inventory or sales performance, triggering retail beacons to send discount offers to in-store shoppers in real-time.

Events 49

Events 2025 2015 Loyalty Programs 49

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Such brands also re-build their loyalty programs to become close-knit communities where members can gain access to real perks while feeling part of the family.”. Which is why Digital CX Transformation is required.

Customer Experience 59

Customer Experience Social Media Multi-Channel Call Center 59

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

DECEMBER 14, 2023

Unexpected perks, personalized discounts, or loyalty programs can create good experiences and build positive associations with your brand. Gartner already predicts that 75% of businesses will abandon NPS as a reliable metric by 2025. You need to show that you understand and appreciate each customer.

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NPS Customer Experience Metrics Customer Satisfaction 52

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. Below are our top 11 predictions for where the marketing landscape is headed in 2025.

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2025 Technology Marketing Omnichannel 108

CSM Magazine

MARCH 25, 2025

Custom Loyalty Programs and Rewards A more traditional approach to customer loyalty programs has, in many instances, proved ineffective due to fraudulent redemptions, capped points, and expiration of point limits. Contrarily, blockchain-based loyalty programs offer enhanced flexibility, interoperability, and security.

Innovation 52

Innovation Customer Service Loyalty Programs 2023 52

Retently

NOVEMBER 27, 2024

Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Ecommerce success isn’t static.

Sales 148

Sales Social Media Multi-Channel Loyalty 148

Thematic

MARCH 12, 2025

billion people worldwide use social media in 2025, up from 4.6 Behavior – Purchase frequency, loyalty program engagement. Enhancing Customer Retention Through Loyalty Programs and Engagement Insights You’ve probably heard it before: it’s five times cheaper to keep a customer than to get a new one.

Customer Insights 62

Customer Insights Insights E Commerce Loyalty Programs 62

BirdEye

MARCH 25, 2025

However, in 2025, NPS will be more than a metric. Loyalty lens Think NPS is just a basic scorecard? In 2025, its your reliable predictor of business success if used correctly. Yet, in 2025, relying on NPS alone is no longer enough. Read this blog to calculate NPS and learn how companies use it to create loyal customers.

Net Promoter Score 52

Net Promoter Score NPS 2025 Metrics 52

ShepHyken

NOVEMBER 21, 2022

The shift to digital has fundamentally changed the conversation around brand loyalty from both sides of the equation. My Comment: Loyalty programs are typically about points and perks. (Mastercard) The relationship between consumers and brands has never been as deep — or as complicated — as it is today. Spend more, you get more.

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2022 Article Customer Service Net Promoter Score 13

Forrester's Customer Insights

NOVEMBER 18, 2024

In 2025, we expect consumer usage of loyalty programs to grow amid declines in overall brand loyalty. Though loyalty programs offer the rewards that price-conscious consumers crave, companies struggle to inspire emotional loyalty across various tactics aimed at improving retention.

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Loyalty 2025 Loyalty Programs Marketing 26