2025 Loyalty Programs Omnichannel 
InMoment XI
NOVEMBER 21, 2024
Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Positive word of mouth helps you attract prospects away from your competitors.
Optimove
DECEMBER 30, 2024
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!
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Currency Alliance
DECEMBER 1, 2020
Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Winning loyalty programs in 2025.
Optimove
MARCH 13, 2025
Using 2022-2023 as the baseline (100%), the data highlights a steady upward trajectory, with bettor participation doubling in 2023-2024 and continuing to climb in 2024-2025. Regular Season: +100% in 2023-2024 compared to the baseline, surging to 260% in 2024-2025.
delighted
OCTOBER 3, 2024
trillion by 2025. 75% of households are expected to own smart speaker devices by 2025, while 43% of voice-enabled device owners use their device to shop. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce. billion between 2024 and 2029.
Think Customers
JANUARY 17, 2025
Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. In 2025, 37% of U.S. Adobe works with retailers, including Ulta Beauty, to use data-driven insights to guide decision making.
Lumoa
FEBRUARY 9, 2023
According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.
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