InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Positive word of mouth helps you attract prospects away from your competitors.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Winning loyalty programs in 2025.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

delighted

OCTOBER 3, 2024

trillion by 2025. 75% of households are expected to own smart speaker devices by 2025, while 43% of voice-enabled device owners use their device to shop. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce. billion between 2024 and 2029.

Retail 93

Retail 2024 2028 Social Media 93

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Retently

NOVEMBER 27, 2024

Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Ecommerce success isn’t static.

Sales 157

Sales Social Media Multi-Channel Loyalty 157

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Such brands also re-build their loyalty programs to become close-knit communities where members can gain access to real perks while feeling part of the family.”. Which is why Digital CX Transformation is required.

Customer Experience 59

Customer Experience Social Media Multi-Channel Call Center 59

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52