ShepHyken

MARCH 10, 2025

Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are. Get ready to smile!

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2025 Article Loyalty Programs Customer Service 71

ShepHyken

JANUARY 26, 2025

The Gist, as it is referred to in the article, is that CXOs help align initiatives throughout the company, companies led by a CXO see stronger customer loyalty and profitability, and the CXO helps eliminate departmental barriers and help implement the right CX technologies and solutions. Are Your CX Metrics Hurting Your Customer Experience?

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Article 2025 Customer Service Loyalty Programs 66

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. This article serves up three giving back ideas/concepts to help build customer loyalty.

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Article 2025 Customer Service Healthcare 75

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

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2025 Marketing Download Loyalty Programs 52

ShepHyken

OCTOBER 20, 2024

Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Anything less than meeting those higher expectations results in reduced loyalty. My Comment: Let’s learn from some recognizable brands about how their relationship marketing. Average won’t cut it.

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Article 2024 Customer Service 2025 78

ShepHyken

DECEMBER 16, 2024

Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. Not doing so is a risk to the long-term survival of your company! My Comment: A new metric?

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Article Customer Service Loyalty Programs 2024 62

BirdEye

APRIL 1, 2025

Today, hotel review management is no longer a reactive taskits a strategic, revenue-driving function that directly impacts occupancy, guest loyalty, and long-term profitability. This blog explores how hotel owners, general managers, and marketers can master hotel review management in 2025. Assign dedicated ownership 2.

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Hotels 2025 Books Management 52

Optimove

MARCH 3, 2025

This post outlines 11 effective player retention strategies specifically designed for iGaming operators to implement in 2025. Explore the proven strategies below to increase engagement, loyalty, and retention. Loyalty and VIP Programs That Reward Consistency Loyalty cards and VIP programs are excellent ways to keep players coming back.

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2025 Loyalty Download Innovation 52

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Why should investing in loyalty be different?

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Loyalty Programs 2025 Loyalty Multi-Channel 52

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty. Playoffs: +88% in 2023-2024 compared to the baseline, reaching 223% in 2024-2025.

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Sports 2025 2024 Insights 52

CSM Magazine

MARCH 28, 2025

Customer Experience Platform Integration: The Other Side Of The Blockchain Unlike trading floors, Q1 2025 is predicted by OKX to show positive performance in Solana, which as a result reflects the increasing investor confidence. This ecosystem encourages the creation of new customer service technologies.

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Customer Service E Commerce 2025 2024 52

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

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Loyalty Programs Loyalty Hotels Travel 52

Alida

JULY 17, 2017

Loyalty programs, for example, are a great way to ensure a constant flow of insight from your customers. Silicon Valley keynoter, Connie Dieken, brought up the example of Marriott Hotels, who bought Starwood Hotels specifically because of the loyalty of their customers. Brittany Wong (@brittanywong) July 13, 2017.

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2017 Customer Experience Hotels 2025 172

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. This underscores the need for sportsbooks to optimize their engagement and loyalty programs. Download the report.

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Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. There was a mix of good and bad, for loyalty in 2019. The widespread devaluation of loyalty currencies during the past few years brings this into sharp focus.

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Loyalty 2020 Loyalty Programs Travel 64

IntouchInsight

APRIL 5, 2025

The conversation started with a familiar challenge: CSAT scores were showing some unexpected variance across regions, and new signups for the loyalty program weren't growing at the pace they had expected. Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion.

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2025 Insights Loyalty Programs Customer Experience 62

Gainsight

MARCH 31, 2025

Referral and Loyalty Programs: Create referral incentives or loyalty discounts to encourage customers to expand their use of your services. Our team will walk you through all thats possible and help you reach your goals for 2025 and beyond.

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Customer Journey Mapping B2B Customer Journey 2025 52

delighted

OCTOBER 3, 2024

trillion by 2025. Not only do consumers benefit from subscribing, earning loyalty points and member discounts, brands also win with subscriptions that create recurring, predictable revenue that helps them continue to grow. Brands that want to differentiate their programs – and earn customer loyalty – are leaning on personalization.

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Retail 2024 Social Media 2028 93

Think Customers

JANUARY 17, 2025

Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. In 2025, 37% of U.S. Adobe works with retailers, including Ulta Beauty, to use data-driven insights to guide decision making.

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Retail Social Media 2028 2025 52

Currency Alliance

JANUARY 18, 2021

How much must they know by 2025 to not become a commodity? It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality.

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Hospitality Loyalty Hotels Loyalty Programs 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

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Definition Net Promoter Score Customer Experience B2C 167

Natalie Petouhof

SEPTEMBER 16, 2015

trillion per year by 2025. Or, a national retailer holding a holiday sale can set rules based on loyalty program status, inventory or sales performance, triggering retail beacons to send discount offers to in-store shoppers in real-time.

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Events 2025 2015 Loyalty Programs 49

SurveySensum

JULY 13, 2023

Delivering exceptional customer experiences not only fosters customer loyalty but also generates positive word-of-mouth and drives sustainable growth for your business. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

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Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Delivering exceptional customer experiences not only fosters customer loyalty but also generates positive word-of-mouth and drives sustainable growth for your business. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Such brands also re-build their loyalty programs to become close-knit communities where members can gain access to real perks while feeling part of the family.”. Which is why Digital CX Transformation is required.

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Customer Experience Social Media Multi-Channel Call Center 59

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

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Loyalty 2025 Loyalty Programs Omnichannel 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

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Loyalty Programs Loyalty Touchpoint ROI 52

SurveySensum

DECEMBER 14, 2023

NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. Limiting yourself to just the loyalty metric won’t provide you with a holistic view of your customer’s experience, you also need to focus on other metrics like customer effort, satisfaction, etc. Why NPS is Not a Good Metric?

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Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. Below are our top 11 predictions for where the marketing landscape is headed in 2025.

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2025 Technology Marketing Omnichannel 108

Retently

NOVEMBER 27, 2024

Building Customer Loyalty for Retention 6. Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game.

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Sales Social Media Multi-Channel Loyalty 148

CSM Magazine

MARCH 25, 2025

Custom Loyalty Programs and Rewards A more traditional approach to customer loyalty programs has, in many instances, proved ineffective due to fraudulent redemptions, capped points, and expiration of point limits. Contrarily, blockchain-based loyalty programs offer enhanced flexibility, interoperability, and security.

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Innovation Customer Service Loyalty Programs 2023 52

Thematic

MARCH 12, 2025

billion people worldwide use social media in 2025, up from 4.6 Behavior – Purchase frequency, loyalty program engagement. Satisfied customers received loyalty rewards and exclusive offers, while neutral or dissatisfied customers got personalized recommendations or special discounts to re-engage them.

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Customer Insights Insights E Commerce Loyalty Programs 62

BirdEye

MARCH 25, 2025

That simple question is the heart of the Net Promoter Score (NPS) a customer loyalty metric that helps businesses know how customers feel about their brand. However, in 2025, NPS will be more than a metric. Loyalty lens Think NPS is just a basic scorecard? Not anymore. What is a good Net Promoter Score?

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Net Promoter Score NPS 2025 Metrics 52

Forrester's Customer Insights

NOVEMBER 18, 2024

In 2025, we expect consumer usage of loyalty programs to grow amid declines in overall brand loyalty. Though loyalty programs offer the rewards that price-conscious consumers crave, companies struggle to inspire emotional loyalty across various tactics aimed at improving retention.

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Loyalty 2025 Loyalty Programs Marketing 26

ShepHyken

NOVEMBER 21, 2022

Points Are Just the Starting Point: What Loyalty Means Today by Stephanie Meltzer-Paul. The shift to digital has fundamentally changed the conversation around brand loyalty from both sides of the equation. My Comment: Loyalty programs are typically about points and perks. by Serena Haththotuwa.

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2022 Article Customer Service Net Promoter Score 14