BirdEye

APRIL 15, 2025

Content that nurtures existing leads into paying customerslike demos, case studies, or ROI calculatorsis just as important as what brings them in. These brands also succeed because they dont rely on one channelthey embrace omnichannel marketing to meet their audience wherever they are, with a consistent and helpful brand voice.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

Calabrio

MARCH 22, 2025

Why Its So Critical to Get Contact Center Management Right in 2025 In 2025, the contact center is no longer just a cost center; it’s an essential strategic asset in the pursuit of better customer experiences. Deliver on omnichannel demands Customers want to use the different channel they prefer to interact with your brand.

Contact Center 52

Contact Center Management Call Center Measurement 52

Thematic

FEBRUARY 24, 2025

62% of customers think experiences should flow naturally between physical and digital spaces, reinforcing the need for seamless omnichannel experiences. AI-driven predictive maintenance has reduced downtime by up to 40% in manufacturing—a concept that applies to customer experience as well (AI-Driven Data Analytics, 2025).

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Source: Deloitte IVR(s) are among the most powerful channels for generating the best ROI for deflecting inquiries to contact centers.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

Playvox

JANUARY 13, 2022

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. If organizations are to offer omnichannel experiences, agents need a unified view of the customer.

Contact Center 79

Contact Center 2022 Omnichannel Employee Experience 79

SurveySensum

APRIL 15, 2025

Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance. With omnichannel data and voice data, you can make real-time decisions and actions to transform the customer experience to another level.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Voice of Customer 52

Comm100

NOVEMBER 15, 2022

This is known as omnichannel customer engagement. Omnichannel platforms unify every channel into one system, from phone to live chat, so organizations can deliver the same quality of service across every channel. As a result, the team’s capacity increases without expanding the team size, generating substantial ROI.

Omnichannel 59

Omnichannel Contact Center 2025 Consumers 59

ViiBE Blog

FEBRUARY 9, 2021

billion USD by 2025. The digital transformation of the field service management industry enables companies to deliver improved service offerings to customers and boost their ROI. The rise of omnichannel integration in field service management. What does omnichannel mean? The impact of field service management.

2021 52

2021 Management Omnichannel Net Promoter Score 52

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. More Businesses Will Switch to an Omnichannel Approach. As we approach 2021, brands need to focus on providing seamless, omnichannel CX to foster brand equity and drive sales. At least, we hope it won’t. Data, Data, and More Data.

2021 52

2021 Customer Experience E-support Omnichannel 52

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Or beyond mobile as part of your omnichannel strategy? This will power engagement, generate effective conversion, and help foster long-term loyalty.

2023 52

2023 Social Media 2025 Connections 52

SurveySparrow

OCTOBER 14, 2020

AskNicely is one of the most popular yet simple survey software you can use to increase your business ROI. The global online survey software market is expected to grow during the forecast period at a CAGR of 13.04% from 2020 to 2025! A win-win situation for both the customers and the brand! What is AskNicely?

NPS 52

NPS Feedback Social Media Omnichannel 52

SmartKarrot

DECEMBER 9, 2020

As per Microsoft , nearly 95 percent of customer interactions will be through AI by 2025. Omnichannel approach will be preferred. In this mix, it is necessary for companies to provide a seamless, omnichannel customer experience that will foster relationships and drive loyalty. AI to Improve CX. AI is transformative.

2021 22

2021 Customer Experience Omnichannel 2025 22

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. Without further ado, here are our top picks for Customer Experience Management Software in 2025. What Is CX Software?

2025 52

2025 Multi-Channel Contact Center Social Media 52

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI. Whether it’s a well-timed ad or a seamless product page, capturing these moments can significantly boost sales.

Sales 148

Sales Social Media Multi-Channel Loyalty 148