2025 Omnichannel Virtual Agent 
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. In 2022, contact centers will also upgrade agent tools as part of integration efforts.
Comm100
DECEMBER 16, 2024
Heres a quick breakdown of how key AI-driven features are revolutionizing customer support processes: Feature How It Works Impact on Customer Service AI chatbots AI-powered virtual agents go beyond basic chat interfaces. They want to provide omnichannel support to their customers without sacrificing on service quality.
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