BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air. The best outsourced customer support providers will deliver a hoard of hard data to allow you to calculate an accurate ROI. Consumers are spending as hesitantly as businesses.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

BirdEye

MARCH 28, 2025

Why multi-location businesses must prioritize Google Maps SEO in 2025 In 2025, Google Maps is no longer just a navigation toolits a powerful engine for discovery, engagement, and trust-building. Share executive-ready reports to showcase ROI. Lets get right to it. Table of contents What is Google Maps SEO?

2025 52

2025 Multi-Channel Social Media Demo 52

Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. Table of Contents What is the Voice of the Customer (VoC)?

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

BirdEye

DECEMBER 28, 2024

See Pricing FREE DEMO Top 6 enterprise social media management software for 2025 Choosing the most efficient social media management platforms helps businesses streamline operations and enhance social media presence across locations. Track engagement metrics, ROI, audience growth with custom dashboards. Watch the Free Demo Now.

Social Media 52

Social Media 2025 Management Multi-Channel 52

Calabrio

APRIL 11, 2025

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Recent estimates suggest that a staggering $3.8

Contact Center 52

Contact Center 2025 Call Center Average Handle Time 52

Gainsight

APRIL 15, 2025

Welcome to the grandestor Grande-ist stage of Customer Success: Pulse 2025! Lets dive into all the magical tracksand magic tricksyou can expect at Pulse 2025 ! This is where the hype of AI transforms into practical solutions that deliver real ROI, fundamentally altering customer engagement strategies.

2025 52

2025 Workshop Leadership Customer Success 52

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs.

NPS 468

NPS Feedback Net Promoter Score B2C 468

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI.

2025 52

2025 Multi-Channel Demo User Experience 52

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. Table of Contents What Is an Omnichannel Contact Center?

Contact Center 52

Contact Center Omnichannel 2025 Touchpoint 52

TechSee

JUNE 10, 2021

As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . The end-user can easily accomplish these activities in self-service mode or by speaking directly with a remote expert.

Innovation 207

Innovation 2025 Transportation Consumers 207

TechSee

FEBRUARY 14, 2025

Unlike traditional chatbots, these advanced systems harness the power of vision to radically simplify the customer experience, offering capabilities that extend far beyond text-based interactions: Visual problem diagnosis Intelligent troubleshooting Adaptive learning from each interaction Autonomous problem resolution See the Numbers: Key Adoption (..)

2025 109

2025 Customer Experience Download Roadmap 109

TechSee

FEBRUARY 5, 2019

ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.

2019 173

2019 Customer Experience ROI 2025 173

BirdEye

APRIL 24, 2025

In this blog, youll learn what testimonial advertising is, why it works, how its shifting in 2025, and why top brands are using GenAI tools like Birdeye to collect and scale testimonial ads that feel more relatable and convert better. Lets explore whats changing and how to stay ahead of the curve in 2025.

Advertising 52

Advertising 2025 Multi-Channel Social Media 52

CSM Magazine

MARCH 28, 2025

Customer Experience Platform Integration: The Other Side Of The Blockchain Unlike trading floors, Q1 2025 is predicted by OKX to show positive performance in Solana, which as a result reflects the increasing investor confidence. Even so, strategic implementation still requires careful ROI, talented personnel and proper planning.

Customer Service 52

Customer Service E Commerce 2025 2024 52

Eptica

APRIL 1, 2020

Date: Wednesday, April 1, 2020 Author: Steve Nattress What will customer self-service look like in 2025? The good news for the consumer is that by using AI within the back-end of self-service systems, management overheads are significantly reduced , increasing ROI and putting them within the grasp of many more businesses.

2025 75

2025 ROI 2020 Hotels 75

Calabrio

APRIL 24, 2025

This efficiency translates directly into lower operational costs and a rapid ROI. 8, 2025 Read More Analytics 15 Essential Call Center Tools for 2025 Mar. 10, 2025 Read More Analytics Conversation Intelligence: What It Is and Why You Need It Mar. Related Resources Complete Guide to Contact Center Quality Management Jan.

Contact Center 52

Contact Center Management Customer Experience 2025 52

Alida

JUNE 30, 2017

Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. And we know that acquiring new customers is much more expensive than keeping old ones, so there is real ROI at stake in maintaining customer loyalty by being a truly authentic brand. Don’t forget the post-sale relationship.

Automotive 138

Automotive 2025 Customer Relationships 2017 138

Blueshift

MARCH 29, 2023

In fact, a fifth of executives worldwide say that AI will be critical to their job functions by 2025. Here are five ways you can start using AI in your email marketing strategy to maximize ROI: When AI is mentioned for marketers today, the first thought that often comes to mind is content creation.

Marketing 98

Marketing 2025 ROI Customer Insights 98

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Below are our top 7 email marketing strategies and tips for 2025.

Marketing 52

Marketing Download ROI 2025 52

BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, its clear that caution is in the air. The best outsourced customer support providers will deliver a hoard of hard data to allow you to calculate an accurate ROI. Consumers are spending as hesitantly as businesses.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

2025 354

2025 Net Promoter Score B2B Multi-Channel 354

Gainsight

MARCH 31, 2025

That means relying on new customer acquisition is expensive for any organizationand in uncertain markets, companies want to ensure that kind of investment leads to ROI quickly. Our team will walk you through all thats possible and help you reach your goals for 2025 and beyond. What a huge difference!

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey 2025 52

InMoment XI

APRIL 15, 2025

What our 2025 market pulse uncovered about the future of AI, people, and decision-making during economic volatility. The Paradox of 2025 Its one of the most contradictory signals in todays economy: Companies are laying off talent, tightening budgets, and preparing for what could be a prolonged downturn.

2025 195

2025 Hospitality Healthcare ROI 195

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% AI-powered customer service solutions are cost-saving and drive higher ROI as customers have come to expect and rely on accessible 24/7 digital support. What is Customer Self Service? Challenges of Customer Self Service. Employee Experience.

2025 109

2025 Customer Service Representative Virtual Agent Customer Service Strategies 109

SurveySensum

FEBRUARY 17, 2025

5 Top 5 Text Analytics Tools In 2025 Heres a detailed comparison of the best 5 text analysis tools of the 2025 market to help you choose the perfect one for extracting actionable customer insights. Compare Pricing and ROI Pricing varies across text analytics tools, so its important to compare cost vs. value before making a decision.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

APRIL 15, 2025

Content that nurtures existing leads into paying customerslike demos, case studies, or ROI calculatorsis just as important as what brings them in. Scale attraction marketing in 2025 with Birdeye GenAI tools In 2025, attraction marketing aims not only to attract leads but to sustain meaningful engagementwell beyond the first click.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! Whether exploring Positionless Marketing, AI-driven personalization, or next-gen CRM strategies, attendees left armed with actionable insights to drive growth.

Connections 52

Connections Marketing 2025 Banking 52

Thematic

FEBRUARY 24, 2025

AI-driven predictive maintenance has reduced downtime by up to 40% in manufacturing—a concept that applies to customer experience as well (AI-Driven Data Analytics, 2025). How do businesses measure the ROI of customer experience improvements?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Daniel Group

NOVEMBER 9, 2024

2025 Are you looking to boost referrals and maximize your marketing ROI? Join Us at the CX Conference 2025! Registration is open for our Customer Experience Conference in 2025! Welcome to The Daniel Group’s Latest Edition of Success Strategies : Nov. My latest blog post, Need Another Arrow in Your Marketing Quiver?

Customer Retention 52

Customer Retention 2025 Marketing Loyalty 52

eGain Blogs

FEBRUARY 9, 2025

This is why leading knowledge management solutions often deliver a 4X to 8X ROI in just 12 months. By buying rather than building, companies can: Realize immediate ROI. These solutions reduce service requests and boost customer satisfaction. Simply layering AI over this chaos leads to the infamous garbage in, garbage out problem.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

TechSee

FEBRUARY 16, 2021

Remote visual assistance brings the concept of remote support to a new level, enabling a greater number of use cases and ultimately a higher ROI. In fact, approximately 50% of field technicians and service workers are expected to freelance by 2025. Expectations of revenue generation.

2021 109

2021 2025 Technology ROI 109

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.

2021 124

2021 Customer Experience E-support Omnichannel 124

TechSee

NOVEMBER 19, 2019

According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness. The move toward conversational platforms. These new platforms are projected to deliver annual savings of $8 billion by 2022.

Insurance 19

Insurance Customer Journey Virtual Agent Leadership 19

Heart of the Customer

NOVEMBER 20, 2020

Those digital adoption goals set for 2025? As the world changes rapidly, your company is looking to you to deliver the digital transformations necessary to support a new reality for your customers. They’ve been moved up to 2021. With urgency. This year has shown us that […].

2025 88

2025 2021 ROI Customers 88

Calabrio

MARCH 22, 2025

Why Its So Critical to Get Contact Center Management Right in 2025 In 2025, the contact center is no longer just a cost center; it’s an essential strategic asset in the pursuit of better customer experiences. Effective management is crucial for transforming it into a hub of customer intelligence and value creation.

Contact Center 52

Contact Center Management Call Center Measurement 52

BirdEye

MARCH 27, 2025

As of February 2025, the United States had the largest TikTok audience by far, with nearly 135.79 It provides insights to optimize content strategy and maximize social media ROI. million users actively engaging with the platform. Performance analytics and insights : Birdeye tracks engagement metrics like reach, likes, and comments.

Social Media 52

Social Media Travel Automotive Healthcare 52

BirdEye

MARCH 27, 2025

As of February 2025, the United States had the largest TikTok audience by far, with nearly 135.79 It provides insights to optimize content strategy and maximize social media ROI. million users actively engaging with the platform. Performance analytics and insights : Birdeye tracks engagement metrics like reach, likes, and comments.

Social Media 52

Social Media Travel Automotive Healthcare 52