eGain Blogs

FEBRUARY 9, 2025

Why Buying Beats Building to Deliver Value at Speed and Scale AI is transforming business like never before, positioning itself as the most disruptive technological force of the last 25 years. The hype is not just noisecompanies are putting their money where their mouth is.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

Playvox

SEPTEMBER 1, 2021

So it is important to understand customer needs and adopt technologies to handle their requests through the channels they want to use. They can use technology to make a difference, save lives, and have a positive effect on the planet. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .

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Contact Center 2022 Omnichannel Employee Experience 79

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

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Banking 2030 2025 Retail 71

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

CSM Magazine

FEBRUARY 4, 2022

And it’s clear that customers are open to these emerging technologies to help make that happen. According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. This is where conversational AI starts to feel more human.

Customer Experience 52

Customer Experience Call Center Virtual Agent 2025 52

Avaya

JUNE 24, 2019

This is where we see the benefits of an application ecosystem approach, which allows organizations to flexibly assess and adopt the technologies and changes needed for providing incredible customer and agent experiences. They want to be free of the technology refresh cycle to more quickly adapt and innovate.

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Contact Center Virtual Agent 2019 2025 104

Forrester's Customer Insights

FEBRUARY 3, 2025

Couldnt make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts responses to some of the most pressing attendee questions about the year ahead.

Technology 47

Technology 2025 Webinar Virtual Agent 47

CSM Magazine

DECEMBER 19, 2024

Cho-Time (SSF Group) enters strategic partnership with yoummday to revolutionise Its BPO operations with scalable technology and multilingual talent. The leading German business process outsourcing (BPO) provider Cho-Time (SSF Group) is partnering with yoummday, the platform for customer experience (CX) technology solutions.

Virtual Agent 52

Virtual Agent 2025 Competitive Advantage Social Media 52