Help.com

SEPTEMBER 20, 2018

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. If you’re looking to join the ranks and expand your customer service team, it’s important to know what you’re looking for.

2026 66

2026 Customer Service Poor Customer Service 2016 66

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

E Commerce 78

E Commerce 2023 E-support Customer Experience 78

Playvox

APRIL 4, 2023

The Role Of Customers In Agents’ Emotional State As we’ve discussed, negative behavior from customers can affect how agents do their jobs and can sometimes cause them to avoid interactions to get a break from the stress. On the other hand, short handle times might indicate an agent is rushing customers out of interactions.

Contact Center 78

Contact Center Average Handle Time Feedback 2026 78