Remove 2026 Remove Customer Care Remove Online Experience
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48 retail survey questions for the customer feedback you need

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However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. One of the most important things to know about your customers is that they’re using multiple channels to interact with businesses.

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