Remove 2026 Remove Effort Score Remove Multi-Channel
article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Creating a customer experience strategy is a multi-step process, which unfolds as outlined below. Having a quantifiable, tangible representation of their efforts will motivate your team to do better.

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Creating a customer experience strategy is a multi-step process, which unfolds as outlined below. Having a quantifiable, tangible representation of their efforts will motivate your team to do better.