Delighted's retail customer experience guide for 2020 and beyond
delighted
NOVEMBER 5, 2019
According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. CSAT surveys are useful for making product enhancements when satisfaction scores for some products or services trend low (i.e. Customer Effort Score (CES) : Customer effort is a key driver of customer satisfaction and loyalty.
40 
Let's personalize your content