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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.

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Guadalajara International Airport Honored for Outstanding Customer Service

CSM Magazine

According to Martn Zazueta, General Manager of GDL, the airport’s continuous innovations and renovations started in 2020 are key contributors.Aside from updating infrastructure to meet FIFAs stringent guidelines, investments in traveler-focused services and maintenance have ensured that Guadalajara International stays ahead of the curve.

2026 52
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AI Assistants: A Game Changer for Marketers

Blueshift

Back in the day when Apple introduced its AI assistant, Siri, it initially appealed to a niche audience of tech enthusiasts, who were admired for its innovative voice recognition and witty responses but remained somewhat limited in functionality and appeal. million users by 2026. ”

2026 52
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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

CloudInteract has set an ambitious growth target of achieving £5m in revenue by March 2026, having already exceeded mid-year revenue growth in the first half of 2024. CloudInteract works with businesses to help unlock data insights and enable smarter communication.

2026 52
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LEVERAGING VISUAL AI TO MITIGATE THE ENVIRONMENTAL AND FINANCIAL IMPACT OF TRUCK ROLLS

TechSee

Medium-duty trucks are projected to make up over 93% of the global electric truck fleet by 2026, with over 302,000 units in use worldwide. Although today it’s a small market compared to passenger EVs, the electric truck market is projected to register a CAGR of 9.16%.

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Global Customer Success Software Market share: 2022 Edition

CustomerSuccessBox

million in USD (2026). from 2021 – 2026. Old players are emerging with unique and innovative solutions to conserve the market share and to be the industry leaders. The global customer success software market share will rise in 2022. It will grow from 978.22 million in USD (2020) to 3,538.03

2022 52
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Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

Leveraging more than 20 years of experience and innovations, Empirix solutions based on Hammer technology accommodate all existing service pricing models including hybrid, cloud-based, on-premise, subscription based and perpetual licences. “We About Empirix.