2026 Innovation Leadership 
eglobalis
OCTOBER 14, 2024
Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. Their programs emphasize leadership alignment, operational efficiency, and proactive CX strategies that integrate marketing, sales, and service.
CSM Magazine
SEPTEMBER 19, 2024
In support of its UK growth plans and expansion of its US presence, CloutInteract has onboarded new talent to its now 50% female senior leadership team. CloudInteract has set an ambitious growth target of achieving £5m in revenue by March 2026, having already exceeded mid-year revenue growth in the first half of 2024.
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CSM Magazine
OCTOBER 7, 2021
The new Hammer global partner program represents a major overhaul of its channel strategy and coincides with the appointment of new channel leadership and launch of a new partner portal that includes deal registration and other enablement benefits to support and grow its global community of around 100 partners, including Presidio.
West Monroe
JUNE 26, 2023
A company is at the top until another company innovates something new, and that’s why companies can never stop experimenting with new ways of reaching customers, new products and services and new digital technologies. The first trend is a rapidly changing and increasingly distributed innovation landscape.
West Monroe
OCTOBER 19, 2023
trillion by 2026—representing a 57% increase from 2023. But in the Manufacturing Leadership Council’s 2023 Digital Leadership Survey , one finding stood out: There is relatively little focus on the value derived from technology. Despite continuing economic concerns, the pace of digital transformation is not slowing.
West Monroe
OCTOBER 19, 2023
trillion by 2026—representing a 57% increase from 2023. But in the Manufacturing Leadership Council’s 2023 Digital Leadership Survey , one finding stood out: There is relatively little focus on the value derived from technology. Despite continuing economic concerns, the pace of digital transformation is not slowing.
CSM Magazine
MARCH 13, 2025
The recognition includes highest honors, Gold in the category of Customer Service Transformation for the company’s unprecedented improvement in customer satisfaction, operational efficiency, and innovation. Nominations for the 2026 competition will be accepted starting this July.
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