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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. Their programs emphasize leadership alignment, operational efficiency, and proactive CX strategies that integrate marketing, sales, and service.

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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

In support of its UK growth plans and expansion of its US presence, CloutInteract has onboarded new talent to its now 50% female senior leadership team. CloudInteract has set an ambitious growth target of achieving £5m in revenue by March 2026, having already exceeded mid-year revenue growth in the first half of 2024.

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Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

The new Hammer global partner program represents a major overhaul of its channel strategy and coincides with the appointment of new channel leadership and launch of a new partner portal that includes deal registration and other enablement benefits to support and grow its global community of around 100 partners, including Presidio.

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This is Digital, Episode 22: The 5 Trends Shaping the Future of Tech

West Monroe

A company is at the top until another company innovates something new, and that’s why companies can never stop experimenting with new ways of reaching customers, new products and services and new digital technologies. The first trend is a rapidly changing and increasingly distributed innovation landscape.

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Strategies for realizing technology ROI in manufacturing

West Monroe

trillion by 2026—representing a 57% increase from 2023. But in the Manufacturing Leadership Council’s 2023 Digital Leadership Survey , one finding stood out: There is relatively little focus on the value derived from technology. Despite continuing economic concerns, the pace of digital transformation is not slowing.

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Strategies for realizing technology ROI in manufacturing

West Monroe

trillion by 2026—representing a 57% increase from 2023. But in the Manufacturing Leadership Council’s 2023 Digital Leadership Survey , one finding stood out: There is relatively little focus on the value derived from technology. Despite continuing economic concerns, the pace of digital transformation is not slowing.

ROI 52
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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.