eglobalis

OCTOBER 14, 2024

Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. The future of CX education should emphasize tools and techniques for diagnosing issues and building tailored solutions.

Customer Experience 345

Customer Experience Customer Journey Mapping Innovation Net Promoter Score 345

West Monroe

OCTOBER 15, 2024

percent annually from 2024 to 2026, requiring a tripling or quadrupling in electric generation, transmission, and distribution infrastructure to meet future demands. Some states have formalized these requirements as performance-based regulation frameworks that tie utility compensation with key metrics, such as equity and affordability.

2026 52

2026 2014 2024 Innovation 52

Optimove

JANUARY 16, 2024

In its report: 5 Trends Transforming Multichannel Marketing Hubs, they reported, “By 2026, 80% of multichannel marketing hub buyers will embrace generative customer engagement through solutions that use generative AI for journey orchestration, personalization, analytics and prescriptive operations.”

2023 52

2023 Net Promoter Score 2012 2026 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. Without that knowledge, they won’t own or embrace technology, and you’ll miss out on additional innovations that they can bring as users of the technology. Despite continuing economic concerns, the pace of digital transformation is not slowing.

ROI 52

ROI Technology Return on Investment 2030 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. Without that knowledge, they won’t own or embrace technology, and you’ll miss out on additional innovations that they can bring as users of the technology. Despite continuing economic concerns, the pace of digital transformation is not slowing.

ROI 52

ROI Technology Return on Investment 2030 52

NetBase

JUNE 3, 2020

billion by 2026. Google, Apple, Amazon, and Microsoft have all been working on telemedicine initiatives, which could be a clue to future integrated innovations for telehealth. Expect speedy innovation to continue in the healthcare industry, for sure. Ways telehealth benefits both providers and patients.

Healthcare 64

Healthcare Insurance 2026 Travel 64