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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.

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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

We understand that in a world full of technology providers, the difference lies in how that technology is used to transform real-world experiences.” They will work alongside Change Director, Eliza Taylor and co-founders, Chief Technology Officer, Nick Seagrave and CEO Simon Leyland.

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Strategies for realizing technology ROI in manufacturing

West Monroe

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”

ROI 52
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Strategies for realizing technology ROI in manufacturing

West Monroe

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”

ROI 52
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LEVERAGING VISUAL AI TO MITIGATE THE ENVIRONMENTAL AND FINANCIAL IMPACT OF TRUCK ROLLS

TechSee

There are three simple ways in which technology can help tackle these issues, which unnecessarily hurt the environment as well as companies’ bottom line. Medium-duty trucks are projected to make up over 93% of the global electric truck fleet by 2026, with over 302,000 units in use worldwide.

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Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

He has held various channel positions at Intrado, Kollective Technologies and Quest Software where he has consistently developed extensive partners. The largest contact centers around the world rely on Empirix and its proven Hammer technology to guarantee optimal customer experience and business outcomes. About Empirix.

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How utilities can navigate regulatory compliance challenges

West Monroe

percent annually from 2024 to 2026, requiring a tripling or quadrupling in electric generation, transmission, and distribution infrastructure to meet future demands. Utilities should look at innovative rate designs that can manage the incorporate of critical energy transition into rates. This shift is projected to increase U.S.

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