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Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their onlineexperience. Conversational AI makes agents more efficient and effective while improving the customer experience.”.
However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. Delivering a great customer experience in-store is inseparably linked to the smartphone and onlineexperience.
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