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Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitiveadvantage in the customer service arena. A recent study shows that 89% of executives agree that a satisfying employeeexperience leads to a better customer experience.
Companies with great Customer Experience programs also achieve increased brand value, improved product development, increased acquisition and conversion rates, reduced customer churn, improved employeeexperience, and improved financial metrics. Trillion is the annual cost of customer churn due to poor experiences.
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