Thematic

MARCH 20, 2025

Identify Customer Pain Points and Feature Requests Your customers are telling you what they want—are you listening? Identifying customer pain points is critical in product development because unresolved frustrations lead to churn. Want to reduce churn?

Social Media 62

Social Media Banking 2027 Roadmap 62

Thematic

MARCH 20, 2025

In fact, 70% of consumers say they can see a clear gap between companies that use AI well and those that don’t. Well, let’s just say customers aren’t waiting around. It used Thematic’s AI tool to track customer complaints and reduced mortgage-related support calls by 69%​ Why?

Customer Insights 62

Customer Insights Insights Social Media E-support 62

delighted

OCTOBER 3, 2024

more likely to buy something from TikTok Shop than the average consumer. Social media influencers also leverage referral and affiliate codes to give customers discounts on the items advertised to them. Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5

Retail 93

Retail 2024 Social Media 2028 93

Kayako

APRIL 1, 2022

Good customer service is the number one quality customers seek from eCommerce companies. A PwC study found that 73% of consumers say customer service experiences are more important in purchasing decisions than price or product features. Find out what trends will impact eCommerce customer satisfaction in 2022.

Customer Satisfaction 112

Customer Satisfaction 2022 Omnichannel 2027 112

Thematic

MARCH 20, 2025

10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service. By identifying which features customers repeatedly requested, they prioritized improvements that had the greatest impact on user satisfaction and retention.

Customer Service 62

Customer Service E-support Feedback Insights 62

Team Support

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. 24/7 Support Your customers have high expectations of your company’s products and services.

Customer Service 98

Customer Service 2027 Competitive Advantage Customer Service Strategies 98

CSM Magazine

DECEMBER 13, 2024

Its no longer just about moving goods from one place to another, its about delivering exceptional customer experiences at every step. As global supply chains grow more complex and consumer expectations continue to rise, the logistics industry must adapt quickly. The industry is expected to grow to approximately $171.9

Customer Centricity 52

Customer Centricity Transportation 2027 2030 52