TechSee

MAY 4, 2021

These gigs are often created to meet consumer demand via the real-time delivery of services. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. consumers saying they have required technician assistance during the COVID-19. There is no doubt that the gig economy is growing.

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Customer Service 2027 Contact Center Call Center 182

Thematic

MARCH 20, 2025

10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service. Instead of relying on manual reviews of feedback, AI text analytics provides data-driven insights, allowing companies to fine-tune their customer service strategies with confidence.

Customer Service 62

Customer Service E-support Feedback Insights 62

Team Support

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. Here’s more of how adding chatbots to your online customer service toolbox can make you a more customer-centric business.

Customer Service 98

Customer Service 2027 Competitive Advantage Customer Service Strategies 98

TechSee

JUNE 1, 2021

Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Real potential for growth in gig customer service.

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Customer Service 2027 2022 Consulting 109