Thematic

MARCH 20, 2025

Forecast emerging trends: Helping businesses innovate before the market shifts. Instacart used text analytics to segment different user needs across its four customer groups—shoppers, retailers, advertisers, and consumers. It can: Identify unmet needs : Spotting recurring suggestions before they become widespread complaints.

Social Media 62

Social Media Banking 2027 Roadmap 62

delighted

OCTOBER 3, 2024

Chatbots can make or break the customer experience, with 30% of customers saying they wouldn’t use a company’s chatbot again if they had a bad experience. This speaks to the need for ecommerce storefronts to utilize a chatbot service that measures up to what customers expect – not just any chatbot will do. In short, yes.

Retail 93

Retail 2024 Social Media 2028 93

CSM Magazine

DECEMBER 13, 2024

Lets explore how these elements are reshaping customer service in logistics and paving the way for a smarter, more responsive future. How Technology Keeps Customers in the Loop Like Never Before In the logistics industry, real-time tracking has become a cornerstone of customer satisfaction. billion by 2027, necessitating a 4.6%

Customer Centricity 52

Customer Centricity Transportation 2027 2030 52

Call Experts

OCTOBER 5, 2023

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

CSM Magazine

MARCH 7, 2025

Customer experience and operational efficiency have always been at the heart of McDonalds success. However, as customer expectations grow and labor challenges persist, innovation is key to staying competitive. The company aims to increase its loyal customer base from 175 million to an impressive 250 million by 2027.

2027 52

2027 Innovation Technology Consumers 52

CSM Magazine

JANUARY 30, 2025

By 2027, Gartner predicts that chatbots and virtual assistants will help companies save over $80 billion yearly on customer service. This means that while your conversational AI is handling most of the high-volume and low-complexity queries, you can invest more in innovation.

Customer Experience 52

Customer Experience 2027 Interaction Omnichannel 52