Retently

NOVEMBER 27, 2024

trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Streamlining Backend Operations 9.

Sales 157

Sales Social Media Multi-Channel Loyalty 157

Ecrion

JANUARY 27, 2021

From 2020 to 2027, research predicts a compound annual growth rate of over 40%. Customer relationship management (CRM), customer communications management (CCM) and enterprise resource planning (ERP) are both back end functions that implement BPA. billion United States dollars.

2027 52

2027 2019 Customer Relationship Management Communication 52

Magellan Solutions

JUNE 5, 2021

You need to pay extra if you want to update your agents into an integrated customer relationship management (CRM). According to a survey, demand for call center companies will go up in 2027. This figure came after businesses realized the importance of remote work and customer service during the COVID-19 pandemic.

Call Center 52

Call Center 2027 Average Handle Time Communication 52

SmartKarrot

SEPTEMBER 20, 2022

Enterprise applications can be divided into several categories: Business Process Management (BPM) – BPM is considered one of the most critical solutions in the enterprise application market. Popular examples include SAP BPM Suite and Oracle BPEL Process Manager. The cloud has changed how we use technology to its core.

2028 10

2028 2027 2022 Healthcare 10