TechSee

MAY 4, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead.

Customer Service 182

Customer Service 2027 Contact Center Call Center 182

Team Support

MAY 31, 2023

And while these times are tough, there are proactive technological solutions that can ease the burden of maintaining positive customer experiences during workplace challenges. Research shows that customers are 2.4 Ready to Add Chatbots to Your Customer Service Strategy?

Customer Service 98

Customer Service 2027 Competitive Advantage Customer Service Strategies 98

TechSee

JUNE 1, 2021

Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. The technology can also be used for job verification.

Customer Service 109

Customer Service 2027 2022 Consulting 109

Thematic

MARCH 20, 2025

10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service. " This means businesses that adopt AI-driven text analytics can tap into cutting-edge technology to make customer-focused decisions faster and more accurately.

Customer Service 62

Customer Service E-support Feedback Insights 62