Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. That’s not a small bump—it’s a massive leap driven by AI innovation, rising data volumes, and the push for real-time decision-making. Text analytics —especially when powered by AI—is changing that.

Marketing 62

Marketing 2030 E Commerce Social Media 62

CSM Magazine

JANUARY 5, 2022

Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 AI can additionally help in enriching the customer experience on your site with new and innovative methods. Multi-channel Live support.

2022 52

2022 Customer Service 2027 Multi-Channel 52

LiveChat

JULY 24, 2018

International Data Corporation (IDC) recognizes cognitive computing as a major innovation accelerator that has the capacity to drive digital transformation by generating fresh revenue streams, building information-based organizations, and transforming the way business functions. Billion by 2027. billion in 2018 to USD 15.28

Customer Experience 28

Customer Experience 2027 Multi-Channel Social Media 28

West Monroe

MARCH 1, 2023

Yearly revenue for medical devices is expected to surpass $580 billion by 2027 as industry advancements and demand continues to grow. For medical device manufacturers, this will allow for less field inventory and tighter JIT windows.

Management 52

Management Healthcare Hospitality 2027 52

Retently

NOVEMBER 27, 2024

Expanding Revenue Channels 4. trillion by 2027 ? Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Emerging Channels 1. Analyzing Market Trends and Customer Behavior 2.

Sales 148

Sales Social Media Multi-Channel Loyalty 148

eGain Blogs

APRIL 9, 2025

In energy utilities, the situation is even more acute, with up to 50% of workers qualified to collect their pensions by 2027. Studies show approximately 40% of actionable knowledge is shared through these informal digital channels. Structured Knowledge Elicitation: Perhaps most innovative is the approach to expert knowledge extraction.

2027 40

2027 Multi-Channel 2030 Document 40