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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. However, customer service models are changing, especially with digital marketplaces such as Upwork and Fiverr providing innovative work opportunities for freelancers. There is no doubt that the gig economy is growing.

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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. The technology can also search for similar images from the knowledge base, identify the resolution and retrieve it quickly for the freelancer, providing the correct steps to fix the problem.

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Top 10 ecommerce trends shaping online retail in 2024

delighted

According to Gartner, one in three businesses without a loyalty program today plan to establish one by 2027 to shore up first-party data collection and retain high-priority customers. New technologies and innovations continue to make online retail an exciting avenue for customers to shop with your brand. Is ecommerce growing?

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Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects.

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How Customer-Centric Strategies Are Driving Success in Logistics

CSM Magazine

Technology, proactive communication, and personalization have emerged as game-changing strategies, helping companies build trust, improve efficiency, and stand out in a competitive market. billion by 2027, necessitating a 4.6% Another pressing challenge is the persistent labor shortage within the logistics sector.

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BPO Philippines Reshaping The Retail & Banking Industry For 2022

Magellan Solutions

With an expected CAGR of 45.23% between 2020 and 2027, the future of neo-banking looks very promising. . The surge in digital banking transactions in recent years has further prompted traditional banks to explore their own technological solutions and elevate their digital offerings. .

Banking 52
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Top 5 AI-driven Customer Service Trends To Watch in 2022

CSM Magazine

The good news is technology is helping brands meet this challenge with Artificial Intelligence (AI). . To make this task even simpler, brands can use AI-driven customer service technology. Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02

2022 52