Thematic

MARCH 20, 2025

They also redesigned their app for a more seamless user experience. As a result, they boosted customer satisfaction and positioned Atom Bank as a more user-friendly alternative to traditional banks. Forecast emerging trends: Helping businesses innovate before the market shifts.

Social Media 62

Social Media Banking 2027 Roadmap 62

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. That’s not a small bump—it’s a massive leap driven by AI innovation, rising data volumes, and the push for real-time decision-making. Text analytics —especially when powered by AI—is changing that.

Marketing 62

Marketing 2030 E Commerce Social Media 62

ijgolding

OCTOBER 2, 2017

Are the experiences we have in 2017, really radically different to the experiences we had in 2007? Of course, CX is radically different from a ‘User Experience’ perspective. Without the CX Profession, the experiences that BOTH customers and employees currently have, would be significantly worse.

2017 63

2017 Customer Experience Customer Experience Professionals 2027 63

LiveChat

JULY 24, 2018

From the above quote of Paul Papas it is clear that enhancing the experience of your customers should be your prime focus. Innovative businesses that are ready to take this transformation are already investing in this to broaden their capabilities. Billion by 2027. billion in 2018 to USD 15.28 billion by 2023.

Customer Experience 28

Customer Experience 2027 Multi-Channel Social Media 28

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. This tool is invaluable for identifying pain points in your user experience. Streamlining Backend Operations 9.

Sales 148

Sales Social Media Multi-Channel Loyalty 148