delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce. Is ecommerce growing? In short, yes.

Retail 93

Retail 2024 2028 Social Media 93

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. A smooth experience – from browsing to checkout and delivery – boosts customer satisfaction and fosters loyalty.

Sales 157

Sales Social Media Multi-Channel Loyalty 157

delighted

OCTOBER 22, 2024

By 2027, nearly a quarter of retail purchases are expected to take place online. But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints. Loyalty programs are a great place to start.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52