SaleMove

DECEMBER 17, 2018

Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

Magellan Solutions

AUGUST 15, 2022

3: E-COMMERCE THAT IS HEADLESS & APPLICATION PROGRAMMING INTERFACE (API)-DRIVEN ENABLES CONTINUED INNOVATION. The distinction between B2C and B2B marketing is growing hazier, and by 2028, the worldwide B2B ecommerce market is anticipated to be worth $256 trillion. 4: OMNICHANNEL CUSTOMER EXPERIENCE. 10: B2B E-COMMERCE. CONCLUSION.

E Commerce 40

E Commerce 2022 2023 B2C 40

Magellan Solutions

NOVEMBER 10, 2023

Furthermore, the long-term forecast suggests that the industry has the potential to generate over $59 billion in revenue and create one million additional job opportunities by 2028. Call center managers serve the company for up to 4 years. They also expect the industry to create a million jobs by 2028.

2023 52

2023 2028 Call Center 2022 52