2028 Connections Innovation 
eglobalis
OCTOBER 30, 2024
According to Gartner, by 2028 enterprises will improve productivity by replacing 60% of SaaS workplace applications that lack AI-driven capabilities. Employee Experience: A Growing Priority Enhancing the employee experience is crucial for attracting and retaining top talent, fostering innovation and driving organizational success.
SaleMove
DECEMBER 17, 2018
While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.
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SaleMove
DECEMBER 17, 2018
While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.
ShepHyken
SEPTEMBER 10, 2023
How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Connect with Shep on LinkedIn. Here are my top five picks from last week.
SaleMove
DECEMBER 17, 2018
While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . They’ll be able to spend more time with each client, to call upon their creative problem-solving skills, and truly connect with customers. SUPER SMART.
Thematic
JANUARY 16, 2025
Fueling Innovation Innovation doesn’t start with guesses—it starts with insights. Smith & Smith , a vehicle glass repair company in New Zealand, used Thematic to categorize customer themes and connect them to Net Promoter Scores (NPS). Modern innovations like data lakehouses take storage to the next level.
CX University
JANUARY 30, 2018
A top-of-the-line experience in 2018 might easily seem frustrating in 2028. Almost every notable digital innovation we’ve seen has been based on using connectivity and data to transform the customer experience or to reshape products and services by allowing customers to interact with them in new ways.”
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