2028 Consumers Insights 
BlueOcean
SEPTEMBER 27, 2021
Because Amazon is such an industry monolith, it’s incredibly rare to find consumers who aren’t familiar with the Amazon standard of customer experience. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 Read more > The Amazonizing of Customer Experience. billion to $27.12
Thematic
FEBRUARY 3, 2025
Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? By 2028, that number is projected to soar to over 394 zettabytes. Hidden in this massive mountain of information are valuable insights that can alter how businesses, healthcare, and countless other industries operate.
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Thematic
JANUARY 29, 2025
Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. By 2028, this figure will skyrocket to 394 zettabytes. These are often rich sources of valuable insights. The result?
Think Customers
JANUARY 17, 2025
With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. Instead, conversations focused on how brands are using AI and putting its insights to work. In 2025, 37% of U.S.
delighted
OCTOBER 22, 2024
Leveraging tools that collect customer insights and data, ecommerce brands can readily gather the information they need to better serve their customers. ecommerce market will see a $475 billion increase by 2028. One important factor that weighs on consumers at this stage? Not sure where or how to get started?
delighted
OCTOBER 3, 2024
These insights allow companies to pinpoint what’s working (and what’s not) in that journey, take action to remove any friction, and ensure a smooth, holistic experience for their customers. more likely to buy something from TikTok Shop than the average consumer. By 2032, the ecommerce AI market is expected to reach $45.72
Thematic
FEBRUARY 23, 2025
In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Without a focused goal, businesses risk drowning in data without extracting meaningful insights.
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