ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.

Article 91

Article 2023 2028 Customer Service 91

delighted

OCTOBER 3, 2024

more likely to buy something from TikTok Shop than the average consumer. Consumers are all in on subscriptions Last year, subscriptions generated over $28 billion in revenue – a figure that doubled from just 4 years ago. Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5

Retail 93

Retail 2024 2028 Social Media 93

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. One important factor that weighs on consumers at this stage? Loyalty programs are a great place to start. Here’s why getting the online shopping experience right matters: 91% of consumers make online purchases on their phone.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52