Thematic

JANUARY 29, 2025

But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. Did you know 61% of customers expect personalized service ? By 2028, this figure will skyrocket to 394 zettabytes. Enter net promoter scoring!

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Sentiment Analysis – Understanding Customer Emotions Sentiment analysis helps businesses determine whether text expresses positive, negative, or neutral emotions. Did you know?

Social Media 62

Social Media E-support Feedback Insights 62

SurveySensum

SEPTEMBER 5, 2024

So, let’s discuss the top customer experience trends in the banking industry that you can implement for your organization. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement.

Banking 52

Banking Customer Experience Omnichannel 2028 52