delighted

OCTOBER 3, 2024

It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction. By 2032, the ecommerce AI market is expected to reach $45.72 And by 2028, the global secondhand market is expected to reach $350 billion. Our advice?

Retail 93

Retail 2024 2028 Social Media 93

SurveySensum

SEPTEMBER 5, 2024

So, let’s discuss the top customer experience trends in the banking industry that you can implement for your organization. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement.

Banking 52

Banking Customer Experience Omnichannel 2028 52

SurveySensum

NOVEMBER 7, 2023

Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52