Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. e.g., “Identify emerging trends to improve customer satisfaction scores.”) The biggest privacy risks include: Unauthorized access – Poor security measures can expose customer data. Did you know?

Social Media 62

Social Media E-support Feedback Insights 62

SaleMove

DECEMBER 17, 2018

At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. SUPER SMART. FULLY INVESTED.

2028 40

2028 Customer Service Call Center Social Media 40

delighted

OCTOBER 3, 2024

It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction. Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey.

Retail 93

Retail 2024 Social Media 2028 93

Inbenta

OCTOBER 11, 2021

We’re at our best when we’re interacting, whether it be with family, colleagues, or even machines. . The universal popularity of voice user interfaces such as Siri, Alexa, and Google Assistant only further evidences the shift toward natural, conversational interactions between user and computer. – Go Forth and Chat.

2028 69

2028 2030 Interaction Virtual Agent 69

CX University

JANUARY 30, 2018

If you are a numbers person, then look at the difference in impact between technology and customer satisfaction. In the last decade, mastery in customer satisfaction has delivered a CAGR of 15%. If we were merely comparing size, we would conclude that customer experience is much bigger (approximately twice as big).

Customer Experience 61

Customer Experience 2028 2018 2017 61

Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. Armed with this insight, they made changes that boosted customer satisfaction. It lets you measure customer satisfaction like never before.

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices.

Communication 58

Communication Customer Experience 2028 Social Media 58

BirdEye

JANUARY 16, 2024

This integration is vital for businesses looking to manage customer data more effectively, connect various business functions, and enhance overall management efficiency. Improved customer interactions With integrated CRM systems, businesses gain a comprehensive view of customer interactions.

Management 59

Management Social Media 2028 Customer Relationships 59

SurveySensum

NOVEMBER 7, 2023

What is Mobile Customer Experience? Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

SurveySensum

OCTOBER 5, 2023

A dealership experience survey is used by automotive dealerships to gather feedback from their customers regarding their experiences with their services and products. This will evidently boost their customer satisfaction. Or understand customer satisfaction levels? billion users by 2028.

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

SmartKarrot

SEPTEMBER 20, 2022

Digitalizing business processes has helped enterprises reduce costs while improving customer satisfaction and employee productivity. Customer Relationship Management (CRM) – CRM solutions help companies manage customer interactions and automate tasks such as lead generation or sales forecasting.

2028 10

2028 2027 2022 Healthcare 10

Inbenta

DECEMBER 28, 2024

In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet. Preparing your retail catalog for machine interactions will help your business prepare for this change in buyer behavior.

E Commerce 52

E Commerce 2028 E-support Fashion 52

CSM Magazine

MARCH 17, 2025

This increasing reliance on voice technology signals a major transformation in how businesses interact with customers. This ensures that high-priority cases receive immediate attention, improving customer satisfaction. million by 2028. A key example is sales support. million in 2023 to 170.3

Customer Service 52

Customer Service 2028 2026 2023 52