Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. It’s a lot to handle, right?

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. After all, in a business, employee satisfaction is just as important as customer satisfaction. Social Media Monitoring: Enhancing Social Listening Social media is where many customers spend a lot of time.

E-support 62

E-support Social Media Net Promoter Score 2028 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. e.g., “Identify emerging trends to improve customer satisfaction scores.”) Customization & Scalability: The tool should adapt to your industry-specific needs and grow with your business.

Social Media 62

Social Media E-support Feedback Insights 62

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. By creating an ecommerce customer journey map, you can pinpoint what’s working (and what’s not), take action to remove any friction, and ensure a smooth, holistic experience for your customers. million people shopped on social media alone last year.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52

delighted

OCTOBER 3, 2024

It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction. Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey.

Retail 93

Retail 2024 Social Media 2028 93

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on SaleMove Blog.

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on Glia Blog. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40