Remove 2028 Remove E-support Remove Innovation
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10 Strategic Applications of Text Analytics

Thematic

By 2028, that number is projected to soar to over 394 zettabytes. Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets. Why does this matter?

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The Ultimate Guide to Text Analytics: Transforming Data into Business Intelligence

Thematic

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. Fueling Innovation Innovation doesn’t start with guesses—it starts with insights. The result? Higher tNPS scores and happier customers.

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Le rôle de l'IA dans l'automatisation du commerce électronique 

Inbenta

Discover how AI is transforming e-commerce through enhanced search functionalities, machine-readable catalogs, and reimagined tech stacks, and learn incremental steps to integrate AI effectively while aligning with your brand’s vision for a better customer experience. AIs role in e-commerce is growing.