SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. When you analyze customer feedback , you turn raw comments into valuable insights, driving innovation and smarter product development. Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Why does this matter?

E-support 62

E-support Social Media Net Promoter Score 2028 62

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. New technologies and innovations continue to make online retail an exciting avenue for customers to shop with your brand. Just how prevalent is the resale market?

Retail 93

Retail 2024 Social Media 2028 93

Thematic

JANUARY 16, 2025

Fueling Innovation Innovation doesn’t start with guesses—it starts with insights. Modern innovations like data lakehouses take storage to the next level. As machine learning and AI evolve, the possibilities for innovation are boundless. Data growth worldwide 2010-2028.  The result? No easy task.

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

CX University

JANUARY 30, 2018

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. Almost every notable digital innovation we’ve seen has been based on using connectivity and data to transform the customer experience or to reshape products and services by allowing customers to interact with them in new ways.” So, how to accomplish this.

Customer Experience 61

Customer Experience 2028 2018 2017 61

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b That level of innovation is right around the corner. If you’re ready to bring your digital academy to life, you’ll want to back it up with an innovative LMS from Northpass. There’s no question: AI is on fire. That’s an increase of more than 1,700%. AI-powered content creation is already here.

2028 52

2028 Healthcare Transportation Measurement 52

Call Experts

MAY 20, 2021

Organizations have rising expectations that service providers will spearhead their innovation agenda. billion by 2028, expanding at a compounded yearly rate of 8.5%. . BPO partners and businesses continuously aim to enhance their services by embracing the most current innovations and practices. billion in 2021.

2028 52

2028 2021 2017 Contact Center 52

CSM Magazine

AUGUST 16, 2023

Source This innovative and secure digital ledger system has the potential to revolutionize claims processing, streamlining operations, enhancing transparency, and ultimately benefiting both insurance companies and policyholders. Striking a balance between innovation and compliance will be crucial for widespread adoption.

Insurance 52

Insurance Technology 2028 2023 52

Optimove

JULY 22, 2022

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. In a post-pandemic world, online learning platforms are more important than ever.

2028 52

2028 Metrics 2022 2021 52

Forrester's Customer Insights

MAY 1, 2024

Forrester forecasts that by 2028, annual spend on IT services will reach $2 trillion. The IT services industry is often overlooked, even though it captures more than a third of annual global tech spend — some four times the annual spend on computer equipment.

2028 59

2028 Information Innovation Technology 59

Magellan Solutions

AUGUST 15, 2022

3: E-COMMERCE THAT IS HEADLESS & APPLICATION PROGRAMMING INTERFACE (API)-DRIVEN ENABLES CONTINUED INNOVATION. The distinction between B2C and B2B marketing is growing hazier, and by 2028, the worldwide B2B ecommerce market is anticipated to be worth $256 trillion. 4: OMNICHANNEL CUSTOMER EXPERIENCE. 10: B2B E-COMMERCE. CONCLUSION.

E Commerce 40

E Commerce 2022 2023 B2C 40

SurveySparrow

MAY 7, 2024

Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. Timely With the goal of streamlining and doing away with task management and time monitoring, Timely is an innovative and user-friendly time management software.

2024 52

2024 Management 2028 Feedback 52

Forrester's Customer Insights

MARCH 18, 2025

Technology service spending will reach $2 trillion in 2028, rising 4.6% year over year globally, much faster than GDP growth.

2028 29

2028 2025 Innovation Technology 29

Forrester's Customer Insights

JULY 23, 2024

Digital transformation is a cornerstone of innovation and sustainable growth. The World Economic Forum estimates more than two-thirds of new value creation over the next decade could come from digitally enabled platforms.

E Commerce 32

E Commerce 2028 Insurance Travel 32

Magellan Solutions

NOVEMBER 10, 2023

Furthermore, the long-term forecast suggests that the industry has the potential to generate over $59 billion in revenue and create one million additional job opportunities by 2028. They also expect the industry to create a million jobs by 2028. million in the industry.

2023 52

2023 2028 Call Center 2022 52

Circular Edge

MAY 2, 2018

framework to deliver innovative solutions in their organizations. Through live demos , Lyle Ekdahl and the JD Edwards product team showcased several of these innovations and how available 9.2 Continuous Innovation. to at least 2028. We found out in the keynote, which focused on how customers are leveraging the 9.2

2028 40

2028 Roadmap Demo Innovation 40

Circular Edge

MAY 2, 2018

framework to deliver innovative solutions in their organizations. Through live demos , Lyle Ekdahl and the JD Edwards product team showcased several of these innovations and how available 9.2 Continuous Innovation. to at least 2028. We found out in the keynote, which focused on how customers are leveraging the 9.2

2028 40

2028 Roadmap Demo Innovation 40

Clarivate

MAY 13, 2024

In March 2024, New York received approval for a five-year Medicaid expansion through April 1, 2028, extending eligibility to include individuals with incomes up to 250% of the federal poverty level (eligibility was previously capped at 200%).

Insurance 52

Insurance 2024 Marketing Healthcare 52

Think Customers

FEBRUARY 10, 2025

Of the 5 CX trends highlighted by TTEC in its CX trends report , the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. This is the year of generative.

2025 52

2025 2028 Banking Demo 52

Clarivate

MAY 31, 2023

Dependency on dealmaking Pharma has always relied on external innovation, through partnerships, licensing or acquisitions, to access the forefront of innovative technologies and biologics. of AbbVie’s $51.8 billion in revenue to a whopping 67.2% for Bristol Myers Squibb’s $44.7 billion based on seven preclinical ADC candidates.

2022 52

2022 2028 2030 2023 52

Inbenta

DECEMBER 28, 2024

In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet. It’s crucial that these systems innovate and enhance the customer journey in meaningful ways.

E Commerce 52

E Commerce 2028 E-support Fashion 52

CSM Magazine

DECEMBER 9, 2024

Businesses across industries are clamoring for solutions that reduce human oversight while boosting efficiency and innovation. Increase in Software Integration : By 2028, about 33% of enterprise software applications are expected to encompass Agentic AI capabilities, per insights from Gartner. trillion by 2030.

Healthcare 52

Healthcare 2028 2030 Financial 52