SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART. FULLY INVESTED.

2028 40

2028 Customer Service Call Center Social Media 40

delighted

OCTOBER 3, 2024

For one, social media levels the playing field for brands big and small, allowing them to reach new customers and markets, interact with brand advocates and fans, and share new product launches in real time. And by 2028, the global secondhand market is expected to reach $350 billion. Selling on social media also continues to evolve.

Retail 93

Retail 2024 2028 Social Media 93

Thematic

JANUARY 16, 2025

Fueling Innovation Innovation doesn’t start with guesses—it starts with insights. Modern innovations like data lakehouses take storage to the next level. Chatbots and Virtual Assistants: Make interactions smarter and more personal by analyzing tone and intent. Data growth worldwide 2010-2028. 

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

CX University

JANUARY 30, 2018

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. Almost every notable digital innovation we’ve seen has been based on using connectivity and data to transform the customer experience or to reshape products and services by allowing customers to interact with them in new ways.”

Customer Experience 61

Customer Experience 2028 2018 2017 61

Call Experts

MAY 20, 2021

Organizations have rising expectations that service providers will spearhead their innovation agenda. billion by 2028, expanding at a compounded yearly rate of 8.5%. . BPO partners and businesses continuously aim to enhance their services by embracing the most current innovations and practices. billion in 2021.

2028 52

2028 2021 2017 Contact Center 52

Magellan Solutions

AUGUST 15, 2022

Modern platforms have made it simpler for customers to interact with businesses and provide their services, particularly in relation to short-term contracts and freelance jobs. 3: E-COMMERCE THAT IS HEADLESS & APPLICATION PROGRAMMING INTERFACE (API)-DRIVEN ENABLES CONTINUED INNOVATION. CONSUMER TO BUSINESS (C2B). CONCLUSION.

E Commerce 40

E Commerce 2022 2023 B2C 40

SurveySparrow

MAY 7, 2024

Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. Timely With the goal of streamlining and doing away with task management and time monitoring, Timely is an innovative and user-friendly time management software.

2024 52

2024 Management 2028 Feedback 52

Think Customers

FEBRUARY 10, 2025

Of the 5 CX trends highlighted by TTEC in its CX trends report , the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. He accepted and completed the interaction, all in under one minute. This is the year of generative.

2025 52

2025 2028 Banking Demo 52

Inbenta

DECEMBER 28, 2024

In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet. Preparing your retail catalog for machine interactions will help your business prepare for this change in buyer behavior.

E Commerce 52

E Commerce 2028 E-support Fashion 52