Remove 2028 Remove Innovation Remove Loyalty Programs
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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

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Top 10 ecommerce trends shaping online retail in 2024

delighted

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

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