Think Customers

JANUARY 17, 2025

Technology is not the solution, said Martin Urrutia, head of global retail experience and innovation at The LEGO Group. But even without TikTok Shop in the picture domestically, social selling was top of mind for many brands especially those looking to reach Millennial and Gen Z shoppers. In 2025, 37% of U.S.

Retail 52

Retail Social Media 2028 2025 52

Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. By 2028, this figure will skyrocket to 394 zettabytes. Social Media : Check out what your customers are saying on Facebook, Twitter, and Instagram. It’s a lot to handle, right?

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Social Media Monitoring: Enhancing Social Listening Social media is where many customers spend a lot of time. That explains why 72% of businesses use social listening to better understand customer preferences and develop effective strategies.

E-support 62

E-support Social Media Net Promoter Score 2028 62

delighted

OCTOBER 3, 2024

Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. In fact, 67% of customers have shopped via social media this year. What’s contributing to this rapid rise in social commerce?

Retail 93

Retail 2024 2028 Social Media 93

SaleMove

DECEMBER 17, 2018

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 45

2028 Customer Service Call Center Social Media 45

Thematic

JANUARY 16, 2025

Whether it’s reviews, emails, or social media posts, does it feel like you’re barely scratching the surface of what customers are truly saying? Imagine having a tool that transforms the endless flow of customer reviews, emails, and social media comments into actionable insights. What Is Text Analytics?

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Article 88

Article 2023 2028 Customer Service 88