Think Customers

JANUARY 17, 2025

Technology is not the solution, said Martin Urrutia, head of global retail experience and innovation at The LEGO Group. One challenge when it comes to collecting all this data, he said, is ensuring it can flow freely among the brands systems and platforms so shoppers have one unified experience and all the touchpoints get harmonized.

Retail 52

Retail Social Media 2028 2025 52

Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. As a result, they improved customer satisfaction and, at the same time, boosted their reputation for innovation. A significant boost in Touchpoint Net Promoter Score (tNPS). Now, you’re probably wondering how to collect customer feedback data that really matters.

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Having found this, Vodafone improved Touchpoint Net Promoter Score (tNPS) within nine months. When you analyze customer feedback , you turn raw comments into valuable insights, driving innovation and smarter product development. Why does this matter?

E-support 62

E-support Social Media Net Promoter Score 2028 62

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Our advice?

Retail 93

Retail 2024 Social Media 2028 93

Thematic

JANUARY 16, 2025

They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Fueling Innovation Innovation doesn’t start with guesses—it starts with insights. Modern innovations like data lakehouses take storage to the next level. Data growth worldwide 2010-2028. 

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62