Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. Clean, structured data makes it easier to uncover insights from net promoter score (NPS) surveys , reviews, and social media comments. A significant boost in Touchpoint Net Promoter Score (tNPS). Enter net promoter scoring!

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

delighted

OCTOBER 22, 2024

Beginning at the awareness stage, where the customer first learns about your brand, and culminating with the purchase decision, the ecommerce journey tells the story of how customers interact with your product. ecommerce market will see a $475 billion increase by 2028. Why is the ecommerce customer journey important?

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. 3 in 4 consumers say a bad interaction with a business can ruin their day. Having found this, Vodafone improved Touchpoint Net Promoter Score (tNPS) within nine months. Why does this matter?

E-support 62

E-support Social Media Net Promoter Score 2028 62

Thematic

JANUARY 16, 2025

They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Smith & Smith , a vehicle glass repair company in New Zealand, used Thematic to categorize customer themes and connect them to Net Promoter Scores (NPS). Data growth worldwide 2010-2028. 

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. This is especially useful for tracking customer feedback, online reviews, and net promoter score (NPS) surveys. Did you know? But that data means nothing if not properly analyzed.

Social Media 62

Social Media E-support Feedback Insights 62

SurveySensum

SEPTEMBER 5, 2024

Migration of Customers Towards Digital A recent survey by McKinsey revealed that digital interaction in banking has grown by 40% in the past few years. from 2021 to 2028. Customers now want their banks to understand their interactions and tailor their journey and offerings accordingly.

Banking 52

Banking Customer Experience Omnichannel 2028 52

SurveySensum

JULY 12, 2023

Customers go through various interactions during their shopping journey. users by 2028. What if the next customer doesn’t put the code to check and exits the store dissatisfied? This is where intervention is required. With customer feedback retail surveys. billion worldwide and is expected to exceed 7.8

Retail 52

Retail 2028 Feedback Roadmap 52