CSM Magazine

DECEMBER 16, 2024

Gartner forecasts that by 2028, 30% of Fortune 500 companies will provide customer service through a single AI-driven channel capable of handling text, images, and sound. To simplify interactions, many companies are rethinking their omnichannel strategies.

2028 52

2028 2027 2024 2023 52

Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. 💡 Pro Tip : Use an omnichannel approach to ensure you’re collecting feedback from all possible sources. A significant boost in their tNPS—a measure of loyalty at specific customer interactions. Pay close attention to patterns in their comments.

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

Think Customers

JANUARY 17, 2025

Technology will never replace the human interaction shoppers crave in certain moments, he said. Its easy to collect data during digital interactions but harder to quantify whats resonating with shoppers in brick-and-mortar stores. When its used in the right way, it will only amplify what were doing [elsewhere]. In 2025, 37% of U.S.

Retail 52

Retail Social Media 2028 2025 52

delighted

OCTOBER 3, 2024

For one, social media levels the playing field for brands big and small, allowing them to reach new customers and markets, interact with brand advocates and fans, and share new product launches in real time. And by 2028, the global secondhand market is expected to reach $350 billion. Is omnichannel still an ecommerce trend?

Retail 93

Retail 2024 2028 Social Media 93

SurveySensum

SEPTEMBER 5, 2024

Migration of Customers Towards Digital A recent survey by McKinsey revealed that digital interaction in banking has grown by 40% in the past few years. from 2021 to 2028. Customers now want their banks to understand their interactions and tailor their journey and offerings accordingly.

Banking 52

Banking Customer Experience Omnichannel 2028 52

SurveySensum

OCTOBER 5, 2023

The objective of this survey is to assess various aspects of the customer’s interaction with the dealership sales process which will enable the dealership to offer the best after-sales service. Share Omnichannel Surveys With SurveySensum – Request a Demo 7. billion users by 2028.

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

Magellan Solutions

AUGUST 15, 2022

Modern platforms have made it simpler for customers to interact with businesses and provide their services, particularly in relation to short-term contracts and freelance jobs. 4: OMNICHANNEL CUSTOMER EXPERIENCE. CONSUMER TO BUSINESS (C2B). 5: SUSTAINABILITY IS GAINING SIGNIFICANCE . 10: B2B E-COMMERCE.

E Commerce 40

E Commerce 2022 2023 B2C 40